Learn about how each element of your service environment fits together to provide your service solution.
Use the following illustrations to understand where the service applications run, whether on the server or the HMC, and to see the functions that occur within the service environment. The first illustration shows the HMC with its HMC-managed server. The second illustration shows a server with no HMC.
The following illustration shows a server and an HMC at the customer site. Both are connected to the service and support organization. Service applications that run on the server and HMC are displayed beneath each machine in the illustration. These applications perform the service-related functions that are displayed on the directional arrows that run between the customer site and the service and support organization. If you authorize it, the service applications can enable the server and HMC to report problems and service information to the service and support organization. Also, with your approval, the applications can be enabled to allow the service and support organization to provide remote support and to send fixes to your site.
The following illustration shows a server at the customer site. The server is connected to the service and support organization. Service applications that run on the server are displayed beneath the server in the illustration. These applications perform the service-related functions that are displayed on the directional arrows between the customer site and the service and support organization. If you authorize it, the service applications can enable the server to report problems and send service information to the service and support organization. Also, with your approval, they can be enabled to allow the service and support organization to provide remote support or to send fixes to your site.
