Setting up notifications for service events

Learn how you can be notified when hardware problems occur on your server.

Electronic Service Agent™ enables you or designated servers to receive notification when service events occur. For example, you can specify e-mail addresses that can be used to notify you or others when problems occur on the server. In addition, you can configure SNMP trap support on the HMC to notify designated servers when problems occur. See the following information for details:

Setting up e-mail notification

Use Electronic Service Agent to specify e-mail addresses that can be used to notify you or others in your company if there are problems on your server. You can choose whether these e-mail addresses are notified of all problem events or just those that are called in automatically to service and support. If you have a mobile telephone that supports e-mail, you could use that account to receive notifications while traveling. To specify the e-mail addresses you want to notify, follow these steps:

In the navigation area, open Service Applications.
Select Service Agent.
Select Customer Notification.
In the Notification of Service Events window, click the Email tab.
Select Enable email notification for problem events.
In the SMTP server field, type the IP address or host name of the mail server, and click Add to add an e-mail address to the list.

Simple Network Management Protocol (SNMP) trap support notification

Note: SNMP trap support notification requires that you use Simple Network Management Protocol (SNMP) to allow communication between SNMP managers and SNMP agents using TCP/IP for a transport layer.

For more information about SNMP, see the following Request for Comments (RFCs):

RFC1155 - Structure and Identification of Management Information for TCP/IP-based Internets
RFC1157 - A Simple Network Management Protocol (SNMP)
RFC1213 - Management Information Base for Network Management of TCP/IP based internets: MIB-II
RFC1592 - Simple Network Management Protocol, Distributed Protocol Interface Version 2

To view the RFCs, see RFC Editor (http://www.rfc-editor.org/rfcsearch.html) Link outside Information Center

Use Electronic Service Agent™ to specify IP addresses or host names of servers you want to receive notification (SNMP trap) when problems occur. When the server receives notification that a service event has occurred, you can use a program application to process or display the information contained in the notification.

For information about the contents of the traps, see SNMP traps.

To specify the IP addresses or host names of the servers you want to notify, follow these steps:

In the navigation area, open Service Applications.
Select Service Agent.
Select Customer Notification.
In the Notification of Service Events window, click the SNMP Traps tab.
Select Enable SNMP traps notification.
Click Add to add an IP address or host name of the server to the list and to select the notification event.