Using the HMC to perform a platform system or service processor dump

A platform system dump or service processor dump is performed when your next level of support or your service provider suspects a wait or loop in the server firmware.

Use this procedure only under the direction of your next level of support or your service provider, after first providing to your next level of support or service provider a dump of the operating system (for example, a main storage dump for i5/OS^®).

Follow these steps to initiate a platform system or service processor dump in Service Focal Point:

Choose from the following options:
- If you are performing a platform system dump, perform a controlled shutdown of all partitions if possible. Then continue with the next step.
- If you are performing an SP™ Dump, continue with the next step.
In the navigation area, open Service Applications.
Select Service Focal Point.
Select Service Utilities.
Select System Processor.
Select Selected > Manage dumps.
Select Action > Request Platform Dump or Action > Request SP Dump. The dump is automatically saved to the HMC.
For details on how to copy, report, or delete a dump after you have completed a dump, refer to Managing dumps.