Remote support methods

Use this information to learn about the remote support methods that are available to you.

If you are using your server with an HMC, you can use the following communication methods to enable this connection:

Direct Internet, including Virtual private networking (VPN) or a Secure Sockets Layer (SSL connection)
A virtual private network (VPN) allows your company to securely extend its private intranet over the existing framework of a public network, such as the Internet. With VPN, your company can control network traffic while providing security features such as authentication and data privacy. This protocol is very efficient over high-speed Internet connections.

VPN also supports Layer 2 Tunneling Protocol (L2TP) solutions. L2TP connections, which are also called virtual lines, provide cost-effective access for remote users by allowing a corporate network server to manage the IP addresses assigned to its remote users. Further, L2TP connections provide secure access to your system or network when you protect them with IP Security.
Point-to-Point Protocol (PPP)
This method is a standard for transmitting data over telephone lines. It is the most widely used connection protocol among Internet service providers. PPP allows individual computers to access networks, which in turn provide access to the Internet.

For examples and configuration details about both of these methods of connectivity, see Scenarios: i5/OS^®.