Using an HMC to report a dump

Learn how to report a dump using an HMC.

1. In the navigation area, open Service Applications.
2. Select Service Focal Point.
3. Select Service Utilities.
4. Select System Processor.
5. Select Selected > Manage dumps.
6. Verify that HMC containing dump is the HMC being used to report the dump.
7. Select Selected > Call Home Dump. The dump summary display shows the date, time and size of the dump. Report the summary information to your next level of support or your hardware service provider.
8. Has your next level of support or your hardware service provider requested a copy of the dump?
   • Yes: Continue to the next step.
   • No: Contact your next level of support or your hardware service provider on the problem.
9. To copy a dump to removable media, perform the following steps:
   1. Select Copy Dump File to DVD Media.
   2. Load the media and follow the instructions on the display.
   3. When the copy procedure is successfully completed, remove the media and process it according to the instructions of your next level of support or your hardware service provider. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider.
10. To copy a dump to another system, perform the following steps:
    1. Select Selected > Copy Dump File to Other System.
    2. Follow the instructions on the display.
    3. When the copy procedure is complete, contact your next level of support or your hardware service provider.