Using the i5/OS service tools to report a main storage or platform system or SP dump

Learn how to report a dump using the i5/OS® service tools.

If your system has the Main Storage Dump enabled for auto copy, your system might have automatically copied the current MSD to the Auxiliary Storage Pool (ASP) using the dump description Auto Copy. Then it might have performed another IPL of the system, or automatically copied a current platform system or SP™ dumps to ASP using the dump type as part of the dump description.
  1. On any command line, enter STRSST.
    Note: For details on accessing a 5250 console session on the HMC, see Managing the HMC 5250 console.
  2. Enter a valid service tools user ID and password.
  3. Select option 1 (Start a service tool).
  4. Select option 6 (Main storage dump manager).
  5. Select option 2 (Work with copies of main storage dumps).
  6. Find a new dump near the bottom of the list, type 5 (Display/Print) next to it, and press Enter.
  7. Did the Display Main Storage Dump display appear?
    • Yes: This is a main storage dump. Select option 1 (MSD Summary). Continue with the next step.
    • No: This is a platform dump. Continue with the next step.
  8. Record the summary information so that you can report it to your next level of support or your hardware service provider. The Dump Summary display shows the date and time of the dump, system reference code (SRC) data, and Licensed Internal Code (LIC) level.
  9. Press F3 (Exit).
  10. If the dump has a description of Auto Copy, rename it so that another auto copy and IPL can occur if necessary.
    1. Select option 7 (Rename).
    2. Type a new dump description, and press Enter.
  11. Has your next level of support or your hardware service provider requested a media copy of the dump?
    • Yes: Continue with the next step.
    • No: Contact your next level of support or your hardware service provider on the problem. Continue with Deleting a dump.
  12. To copy an MSD or a platform dump to removable media, perform the following steps:
    1. Select option 8 (Copy to media).
    2. Load the media and follow the instructions on the display.
    3. When the copy procedure completes successfully, remove the media and process it according to the instructions from your next level of support or your hardware service provider. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider.
  13. Continue with Deleting a dump.
Parent topic: Reporting a dump
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