Learn about the requirements that the service personnel need to
have available when they service your systems.
IBM® requires that
the customer provide the following for the service representative's use:
- A supported HMC, a
system console, a PC capable of connecting to the ASMI , or any combination
of these needed by the service representative in order to service
your system.
- All current, supported software, installed on the devices and correctly
configured, with current software fixes applied.
- Consoles in the same room and within 8 meters (26 feet) of the system
being serviced.
- Devices that are connected to the system, are operating, and are communicating
with the system prior to the arrival of the service representative.
Delays to service representatives that are caused by a failure to meet
the preceding requirements are billable at current hourly rates.
Note: The HMC or system console might be
capable of providing the required ASMI connection, if configured.