Managing serviceable events with Service Focal Point for the Integrated Virtualization Manager

Learn how to manage serviceable events, including viewing the events' properties, associated FRUs, how to close an event, and how to view additional details.

1. In the Integrated Virtualization Manager Navigation bar, select Manage Serviceable Events (under Service Management).
2. In the Serviceable Event Selection Criteria field, select the criteria for the serviceable events that you want to view, and click Apply. The Serviceable Events appear in the table below. The list shows all serviceable events that match your selection criteria. You can use the Tasks options to perform actions on the serviceable events.
3. Choose from the following options:
   • To view properties, continue with step 4.
   • To view associated FRUs, continue with step 5.
   • To close a serviceable event, continue with step 6.
   • If you have SRUser role or DEUser role, to view additional details for a serviceable event, continue with step 7.
4. To view properties for a serviceable event, select the serviceable event that you want to view properties for and select Properties. The Serviceable Event Comments window opens.
5. To view associated field replaceable units (FRUs), select the serviceable event that you want to view FRUs for, and select View associated FRUs. The Serviceable Event window opens.
6. To close a serviceable event, select one or more of the serviceable events that you want to close, and select Close event. The Serviceable Event Comments window opens.
   1. Enter comments if necessary, and click Close Events.
   2. On the Close Serviceable Event dialog, click Yes to close the serviceable event.
7. If you have SRUser role or DEUser role, you can view additional details for a serviceable event. Select the serviceable event that you want to view additional details for and select View additional details. The Serviceable Event Comments window opens listing additional service objects, each of which has a Properties task.