Viewing serviceable events

Use this procedure to view a serviceable event, including details, comments, and service history.

To view serviceable events and other information about the events, you must be a member of one of the following roles:

To view serviceable events, follow these steps:

In the navigation area, open Service Applications.
Select Service Focal Point.
Select Manage Serviceable Events.
Select the criteria for the serviceable events that you want to view, and click OK. The Serviceable Event Overview window opens. The list shows all serviceable events that match your selection criteria. You can use the menu options to perform actions on the serviceable events.
Select a line in the Serviceable Event Overview window, and select Selected > View Details The Serviceable Event Details window opens, showing detailed information about the serviceable event. The upper table shows information, such as problem number and reference code. The lower table shows the field replaceable units (FRUs) associated with this event.
Select the error for which you want to view comments and history, and follow these steps:
1. Select Actions > View Comments.
2. When you are finished viewing the comments, click Close.
3. Select Actions > View Service History. The Service History window opens, showing service history associated with the selected error.
4. When you are finished viewing the service history, click Close.
When you are finished, click Cancel twice to close the Serviceable Event Details window and the Serviceable Event Overview window.