Learn how you can use the Extreme Support wizard to connect i5/OS® to
service and support.
You can use the Extreme Support wizard in iSeries™ Navigator
to establish your service connection. If you did not previously configure
the connection profiles for electronic customer support or for Electronic
Service Agent™, you can configure the connection profiles with the Extreme
Support wizard.
The Extreme Support wizard provides the following advantages:
- It sends service information to service and support. This method enables
your system to automatically send service information to service and support
in addition to hardware failures. The service and support organization can
use the service information to proactively provide you with service and support
that uniquely fits your needs. When a problem occurs, service representatives
can act quickly because they already have the service information needed to
analyze and solve the problem.
- It consolidates service information from a group of systems. This method
enables you to configure Electronic Service Agent™ to consolidate
the service information from a group of systems before the service information
is sent from a central system to service and support.
Choose from the following options:
Connecting to service and support through
a VPN connection using the Extreme Support wizard
If you choose to use the Extreme Support wizard to connect to service and
support through a VPN connection on an
i5/OS logical
partition, consider your network configuration to determine which Universal
Connection scenario to review:
- If all of your logical partitions have access to the Internet (either
each logical partition has its own Ethernet adapter for individual Internet
connections or the logical partitions are connected using virtual Ethernet
where one logical partition performs proxy ARP and provides routability to
the Internet), refer to the Configure a direct Internet connection scenario in
the Universal Connection topic.
- If only one of your logical partitions has routability to the Internet
and the other logical partitions are on separate, private networks for security
reasons (not directly routable to the Internet), refer to the Configure direct Internet
connection from a server that provides connectivity for other systems or logical
partitions scenario in the Universal Connection topic; perform these
steps from the logical partition that has direct routability to the Internet.
Then refer to the Configure a multi-hop connection through a remote server scenario
in the Universal Connection topic; perform these steps from each of the other
logical partitions.
Connecting to service and support through
the modem on the server using the Extreme Support wizard
If you choose to use the Extreme Support wizard to connect to service and
support through the modem on the server, refer to the Configure a PPP dial-up
connection for a server that provides connectivity for other systems through
AGNS scenario in the Universal Connection topic; perform these steps
on the logical partition that has the modem. Then refer to the Configure a remote PPP
dial-up connection scenario in the Universal Connection topic; perform
these steps on each of the other logical partitions.
Connecting to service and support through
the HMC using the Extreme Support wizard
If you choose to use the Extreme Support wizard to connect to service and
support through the modem on the HMC,
refer to the Configure
a remote PPP dial-up connection scenario in the Universal Connection
topic for configuration details.