Using the Universal Connection wizard to connect IBM i5/OS to service and support

Learn how you can use the Universal Connection wizard to connect i5/OS^® to service and support.

You can use the Universal Connection wizard in iSeries™ Navigator to create the connection profiles for electronic customer support and for Electronic Service Agent™. In addition, you can use this method to download documentation from the iSeries Information Center.

Choose from the following options:

VPN
Modem on the server
Through the HMC

Connecting to service and support through a VPN connection using the Universal Connection wizard

If you choose to use the Universal Connection wizard to connect to service and support through a VPN connection on an i5/OS logical partition, consider your network configuration to determine which Universal Connection scenario to review:

If all of your logical partitions have access to the Internet (either each logical partition has its own Ethernet adapter for individual Internet connections or the logical partitions are connected using virtual Ethernet where one logical partition performs proxy ARP and provides a connection to the Internet), refer to Configure a direct Internet connection scenario in the Universal Connection topic.
If only one of your logical partitions has a connection to the Internet and the other logical partitions are on separate, private networks for security reasons (not directly connected to the Internet), refer to the Configure direct Internet connection from a server that provides connectivity for other systems or logical partitions scenario in the Universal Connection topic; perform these steps from the logical partition that has direct connection to the Internet. Then refer to the Configure a multi-hop connection through a remote server scenario in the Universal Connection topic; perform these steps from each of the other logical partitions.

Connecting to service and support through the modem on the server using the Universal Connection wizard

If you choose to use the Universal Connection wizard to connect to service and support through the modem on the server, refer to the Configure a PPP dial-up connection for a server that provides connectivity for other systems through AGNS scenario in the Universal Connection topic; perform these steps on the logical partition that has the modem. Then refer to the Configure a remote PPP dial-up connection scenario in the Universal Connection topic; perform these steps on each of the other logical partitions.

Connecting to service and support through the HMC using the Universal Connection wizard

If you choose to use the Universal Connection wizard to connect to service and support through the modem on the HMC, refer to the Configure a remote PPP dial-up connection scenario in the Universal Connection topic.

Using the Universal Connection wizard to connect IBM® i5/OS to service and support

Using the Universal Connection wizard to connect IBM^® i5/OS to service and support