Specifying when and how Electronic Service Agent sends information to service and support

Learn how to specify when and how Electronic Service Agent™ shares information with service and support.

Specifying the timetable for transmitting service information
Use Electronic Service Agent to define the timetable on which you want to share service information with service and support.
Using File Transfer Protocol to send service information
You can use File Transfer Protocol (FTP) to send your service information to service and support. FTP is an alternative way to offload large data files associated with problems that occur on your system.

Parent topic: Configuring Electronic Service Agent on your HMC