Learn about how you can detect, analyze and report a problem.
When your server was purchased, you might have purchased a server
with warranty options that enable you or someone in your company to repair
the server, even during the warranty period. Use the following list to determine
your troubleshooting and service course of action.
- You might receive an indication that your server has a problem.
For example, the system
attention light comes on or you receive notification of a problem.
Sometimes you might sense something is wrong without any precise indication.
- You perform procedures to determine the source of the problem,
find possible recovery actions, and gather detailed information about the
problem. See Beginning problem analysis.
- If you are unable to correct the problem, contact your next level
of support or your service provider. For details, see Contacting IBM service and support.
- If your service provider is contacted, one of the following will
occur:
- If the service action is a customer responsibility, you will be instructed
to take the appropriate action. If a part needs to be replaced that is customer-replaceable,
it will be included with a pointer to the installation instructions. For details,
see Installing
features.
- If the service action requires an IBM service representative or other service
provider, the call is directed to the service representative.
If you performed a service action, you will be directed to the appropriate
verification procedure.