Granting or refusing control to a remote console through dial-up support

This topic describes how to grant and refuse control requests when you have control of the server at the local console.

This task applies to the following configurations only:
  • Local console that is directly attached with remote access allowed
  • Remote console through dial-up support

As an operator of a local console that is directly attached with remote access allowed, you must handle incoming requests for when you have control. For additional information on server control, see Server control.

Granting control allows another user to work with the server. Refusing control denies a requesting user access to the server and allows the current user to continue to have control. When you grant control to another user, your console session closes.

When a remote console requests control, and the local console has control, the Operations Console Request window is displayed at the local console. The window displays the service tools user ID with which the requesting remote console user signed on to the operating system of the remote console (PC). The default is set to grant control.
Note: If the local console is not in control at the time the remote user requests control, there is no dialog presented at the local console. The remote user is automatically granted control.
Parent topic: Controlling tasks between users

Granting control

To grant control to a remote console through dial-up support, in the Operations Console Request window, click OK.

Refusing control

To refuse control to a remote console through dial-up support, follow these steps:
  1. In the Operations Console Request window, click Reject request.
  2. (Optional) In the Message field, type an explanation for the refusal.
  3. Click OK.
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