This is one reason for a possible console name mismatch when the remote console connects to the local console.
It is important that the users at both ends check the Local Console column in the Operations Console window. The name TCP/IP uses is retrieved and placed there. When the remote console through dial-up support is then configured, you need to verify the name of the local console is the same. It is possible to have two different system names on the same PC. The name used for Operations Console is taken from the DNS entry in the TCP/IP service.