Troubleshooting status messages

This topic contains status messages to help you troubleshoot your connection.

If you encounter connection problems when connecting a console, Operations Console provides status messages to assist you in troubleshooting the connections. A status message indicates whether or not you have a connection problem. It is displayed under Status in the Connection details area of the Operations Console window.

Do the following before you start troubleshooting the connection:

Verify you have the latest Service pack for iSeries™ Access for Windows^®.
If your local console allows remote consoles to connect to it, verify you have the same service packs at the local console and remote console.

Status messages when configuration is running correctly

These status messages indicate you do not have connection problems.

Connecting: Displayed at the remote console during an initial connection to the local console.
Connecting console or Connecting remote control panel: Displayed while the console is making the initial connection to a server. If it is displayed for more than a couple of minutes, see Connecting console in the list of status messages that indicate connection problems.
Pending authorization: Displayed during an initial connection to a server when the Service Device Sign-on window is displayed. This status remains until a first user (either at a local console or remote console) signs on successfully. After the user signs on successfully, the signon window and this status message are not displayed to other dial-in users as long as the local console remains connected to the server. A local console on a network (LAN) always posts the LAN Service Device Sign-on window the first time a connection is made. Subsequent connections to the same server do not re-prompt the user.; If you are using a local console that is directly attached with remote access allowed and the mode is set to unattended, then this status is the last status displayed. You are not presented with the Service Device Sign-on window unless you request control.
Connected: Displayed at the local console after an initial connection to the server is completed (the user signed on successfully to Operations Console). This status message is also displayed at the remote console when a connection to the local console is completed.
Disconnecting: Displayed at the local console when the local console user disconnects from a server and the PC is disconnecting the connection. It is displayed at the remote console when the remote console user disconnects from the local console and the PC is disconnecting the connection.
Disconnected: Displayed at the local console after the local console user disconnects from a server and the PC is no longer communicating with the server.
Not connected to local console: Displayed at the remote console when the PC is not connected to the local console.

Status messages when you have connection problems

These status messages indicate you do have connection problems.

Remote control panel unavailable: Displayed during an initial connection to a server. It is displayed when there is a problem with the remote control panel connection, and you choose not to retry the connection. To find a possible solution, see Remote control panel fails to start.
Connecting remote control panel: Displayed when the connection fails during the initial connection or stops working after the initial connection. To find a possible solution, see Troubleshooting connection problems. This status message disappears when you solve the problem.
Connecting console: Displayed while the console is making the initial connection to a server. If it is displayed for more than a couple of minutes, the connection failed. It also displays when the connection stops working after the initial connection. To find a possible solution, see Troubleshooting connection problems.
Connecting console or Connecting remote control panel: Displayed when the console and remote control panel connections fail or stop working. To find a possible solution, see Troubleshooting connection problems. This status message disappears when you solve the problem.
Console unavailable: Displayed when there is a problem during an initial connection to a server and you choose not to retry the connection. It usually displays when the Operations Console connection modem is not available, but the Operations Console cable is attached. The Operations Console connection modem is not a physical modem, but a logical device driver that comes with Operations Console and allows a local console to connect to a server. To find a possible solution, see Troubleshooting connection problems.
Console unavailable or Remote control panel unavailable: Displayed when there is a problem during an initial connection to a server, and you choose not to retry the connection for the console or remote control panel. It indicates that there is a problem with the console connection, possibly because the Operations Console connection modem is not available or the console cable is disconnected. The Operations Console connection modem is not a physical modem, but a logical device driver that comes with Operations Console and allows a local console to connect to a server. It also indicates that there is a problem with the remote control panel connection. To find a possible solution, see Local console does not detect console cable and Remote control panel fails to start. In each case, the user selected No to a previous message allowing the user to retry the failing function.
Note: If the local console is configured to start in unattended mode, the local console is not in control and is not able to disconnect correctly.