Closing a service call

Follow this checklist before performing the procedures:

• Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the way the system is configured or partitioned.
  Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.
• While you were performing the problem analysis on the original serviceable event, other serviceable-event numbers might have been opened. Close all serviceable events that were opened as a result of your service activity.
• Ensure that server verification has been performed and there are no problems that require additional service actions.
• If the repair was done using the HMC online repair procedures, ensure that the original serviceable event is now closed.

1. For future reference, record the SRC or symptom and the location code of the FRU you replaced.


2. On the HMC, open Manage Serviceable Events and examine the service action event log for any open service action events.


3. Are there any service action events that are open?

   Yes	No
   Continue with the next step.	If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. Return the system to the customer. This completes the repair.



4. Record the list of open service action events.


5. From the list of serviceable events recorded in Step 4, perform Step 6 through Step 32 for each open service action event.


6. Determine the error class of the serviceable event. Record for future use.


7. Examine the details of the open service action event.

   Is the error code associated with this service action event the same as recorded in Step 1?

   No	Yes
   Continue with the next step.	Go to Step 11.



8. Examine the FRU list of the service action event.

   Are there any FRUs listed for the service action event?

   Yes	Yes
   Continue with the next step.	Go to Step 11.



9. Is the FRU list identical (same FRUs, same number of FRUs, and same order of FRUs) to the FRU list of the error code recorded in Step 1?

   No	Yes
   Continue with the next step.	Go to Step 11.



10. The FRU list is different.

    Is the FRU you replaced and recorded in Step 1 in the list of FRUs for this service action event?

    Yes	No
    Continue with the next step.	Go to Step 32. Note: There are service action events that will remain open when you leave this MAP. Further service actions may be required to complete the repair.



11. Examine the details of this service action event, and record the partitions involved in this service action event for use in a later step.


12. Is the error code associated with this service action event of the form A11-xxx or A01-xxx?

    Yes	No
    Continue with the next step.	Go to Step 17.



13. Have you begun a list of "Axx" partitions from prior service action events that you processed in this MAP?

    No	Yes
    Continue with the next step.	Go to Step 15.



14. Begin a new list of "Axx" partitions by copying the list of partitions obtained in Step 11. Go to Step 16.


15. Add the partition list obtained in Step 11 to the existing list of "Axx" partitions obtained from processing previous service action events in this MAP.


16. Remove all entries in the list of all partitions you recorded in Step 11.

    If you are referred to the list of partitions obtained in Step 11 in future steps, the list is empty. Go to Step 17.



17. Select and highlight the service action event from the Error Associated With This Serviceable Event window.


18. Click Close Event.


19. Add comments for the serviceable event. Include any unique additional information. Click OK.

    The following steps will add or update FRU information.



20. Did you replace, add, or modify a FRU of the open service action event?

    Yes	No
    Continue with the next step.	Go to Step 22.



21. From the FRU list, select a FRU that you need to update. Double-click on the FRU, and update the FRU information. Go to Step 23.


22. Select the No FRU Replaced for this Serviceable Event option.


23. Click OK to close the service action event.


24. Is the list of all partitions you recorded in Step 11 empty?

    No	Yes
    Continue with the next step.	Go to Step 32.



25. Does the list of all partitions you recorded in Step 11 contain more than one entry?

    Yes	No
    Continue with the next step.	Go to Step 32.



26. Is the error class recorded in Step 25 AIX^(R)?

    Yes	No
    Continue with the next step.	Go to Step 32.



27. Perform the following steps for each entry in the list of all partitions you recorded in Step 11, except the partition you were using to debug the original problem.


28. From the HMC virtual terminal window of a partition in the list of all partitions, type diag at the AIX command prompt.


29. When the diagnostic operating instructions are displayed, do the following:

    Press Enter. Select the Task Selection option. Select the Log Repair option. Select the resource associated with the repair action. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your repair action is not displayed on the Resource List, select sysplanar0. Click Commit after you have made your selection.

    Note: If the terminal type is not defined, you are prompted to define it before you can proceed.



30. Exit from diagnostics in this partition and return to the AIX prompt.


31. Have all the partitions in the list of all partitions you recorded in Step 11 been processed?

    Yes	No
    Continue with the next step.	Go to Step 27 to process the next partition in the list you recorded in Step 11.



32. Have all the serviceable events recorded in Step 4 been processed?

    Yes	No
    Continue with the next step.	Go to Step 5 and process the next service action event in the list of serviceable events recorded in Step 4.



33. While processing all service action events, were you directed to Step 14?

    Yes	No
    Continue with the next step.	If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. Return the system to the customer. This completes the repair. Note: If during the processing of the list of open service action events, some service action events remained open, further service actions may be required to complete the repair.



34. Perform the following steps for each entry in the list of "Axx" partitions you began recording in Step 14, except the partition you were using to debug the original problem.


35. From the HMC virtual terminal window of a partition in the list of "Axx" partitions, type diag at the AIX command prompt.


36. When the diagnostic operating instructions are displayed, do the following:

    Press Enter. Select the Task Selection option. Note: If the terminal type is not defined, you are prompted to define it before you can proceed. Select the Log Repair option. Select the resource associated with the repair action. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your repair action is not displayed on the Resource List, select sysplanar0. Click Commit after you have made your selection.



37. Exit from diagnostics in this partition and return to the AIX prompt.


38. Have all the partitions in the list of "Axx" partitions you began recording in Step 14 been processed?

    Yes	No
    Continue with the next step.	Go to Step 34 to process the next partition in the list you recorded in Step 14.



39. If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. This completes the repair. Return the system to the customer.

    Note: If during the processing of the list of open service action events, some service action events remained open, further service actions may be required to complete the repair.