MAP 0230: Platform error problem resolution

Use this MAP to resolve problems reported by SRNs A00-xxx to A25-xxxx.

Step 0230-1

  1. The last character of the SRN is bit-encoded as follows:
    8   4   2   1
    |    |    |    |
    |    |    |    Replace all FRUs listed
    |    |   Hot-swap is supported
    |   Software or Firmware could be the cause
    Reserved
  2. Refer to the last character in the SRN. A 4, 5, 6, or 7 indicates a possible software or firmware problem.

Does the last character indicate a possible software or firmware problem?

NO
Go to Step 0230-4
YES
Go to Step 0230-2.

Step 0230-2

Ask the customer if any software or firmware has been installed recently.

Has any software or firmware been installed recently?

NO
Go to Step 0230-4.
YES
Go to Step 0230-3.

Step 0230-3

Suspect the new software or firmware.

Check with your support center for any known problems with the new software or firmware.

Are there any known problems with the software or firmware?

NO
Go to Step 0230-4.
YES
Obtain and follow the procedure to correct the software problem. This completes the repair.

Step 0230-4

Were any FRUs or location code reported with the SRN?

NO
Go to Step 0230-5.
YES
Go to Step 0230-9

Step 0230-5

Run the diagnostics in problem determination mode on sysplanar0.

Were there any FRUs reported with the SRN?

NO
Go to Step 0230-6.
YES
Go to Step 0230-9

Step 0230-6

Did the system display: "Previous Diagnostic Results - Do you want to review the previously displayed error?"

NO
Go to Step 0230-7.
YES
You have a pending item in the error log for which there is no corresponding log repair action. To see this error, select YES at the prompt. Information from the error log displays in order of last event first. Record the error code, the FRU names and the location code of the FRUs. Go to Step 0230-7

Step 0230-7

Were there any other SRNs that begin with an A00 to A1F reported?

NO
Go to Step 0230-8.
YES
Go to Step 0230-1 and use the new SRN.

Step 0230-8

Attempt to boot the system on slow boot mode.

If the system boots, run the diagnostics in problem determination mode on sysplanar0

Were any new error codes or SRNs reported?

NO
Call your support center.
YES
Follow the procedure for the new error code or SRN.

Step 0230-9

  1. Obtain the list of physical location codes and FRU numbers that were listed on the Problem Report Screen. The list can be obtained by running the sysplanar0 diagnostics or using the Display Previous Diagnostic Results task.
  2. Record the physical location codes and FRU numbers.
  3. Refer to the last character in the SRN. A 2, 3, 6, or 7 indicates that hot-swap is possible.

Does the last character indicate that hot-swap is possible?

NO
Go to Step 0230-10.
YES
Go to Step 0230-14

Step 0230-10

Note:
If necessary, refer to the section under "Reference Information" in the system service guide "Powering the system on and off" for information on system shut down and powering the system on and off.
  1. If the operating system is running, perform the operating system's shutdown procedure.
  2. Turn off power to the system.
  3. Refer to the last character in the SRN. A 1, 3, 5, or 7 indicates that all FRUs listed on the Problem Report Screen need to be replaced. For SRNs ending with any other character, exchange one FRU at a time, in the order listed.
    Note:
    Use the appropriate procedure under "Removal and Replacement Procedures" in the system service guide to replace any FRUs indicated.
  4. Turn on power to the system.
  5. Load Online Diagnostics in service mode (see the system's service guide if needed).
    Note:
    If the Diagnostics Operating Instructions do not display or you are unable to select the Task Selection option, check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020: Problem determination procedure and get a new SRN.
  6. Wait until the Diagnostics Operating Instructions are displayed or the system appears to stop.
  7. Press Enter.
  8. Select Diagnostic Routines at the function selection menu.
  9. Select System Verification.
  10. If a missing options exist, particularly if it is related to the device that was replaced, resolve the missing options before proceeding
  11. Select the Task Selection option.
  12. Select the Log Repair Action option.
  13. Log a repair action for each replaced resource.
  14. If the resource associated with your repair action is not displayed on the resource list, select sysplanar0.
  15. Return to the Task Selection Menu.
  16. If the FRU that was replaced was memory and the system is running as a full system partition, select Run Exercisers and run the short exerciser on all the resources, otherwise proceed to Step 0230-15.
  17. If you ran the exercisers in Step 0230-10, substep 16, return to the Task Selection menu.
  18. Select Run Error Log Analysis and run analysis on all the resources.

Was a problem reported?

NO
The repair is complete. Go to Verifying a repair.
YES
Go to Step 0230-11.

Step 0230-11

Is the problem the same as the original problem?

NO
The symptom has changed. Check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020: Problem determination procedure and get a new SRN.
YES
Go to Step 0230-12.

Step 0230-12

Look at the physical location codes and FRU part numbers you recorded.

Have you exchanged all the FRUs that were listed?

NO
Go to Step 0230-13.
YES
The SRN did not identify the failing FRU. Call your support person for assistance.

Step 0230-13

  1. After performing a shutdown of the operating system, turn off power to the system.
  2. Remove the new FRU and install the original FRU.
  3. Exchange the next FRU in list.
  4. Turn on power to the system.
  5. Load Online Diagnostics in service mode (see the system's service guide if needed).
    Note:
    If the Diagnostics Operating Instructions do not display or you are unable to select the Task Selection option, check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020: Problem determination procedure and get a new SRN.
  6. Wait until the Diagnostics Operating Instructions are displayed or the system appears to stop.
  7. Press Enter.
  8. Select Diagnostic Routines at the function selection menu.
  9. Select System Verification.
  10. If a missing options exist, particularly if it is related to the device that was replaced, resolve the missing options before proceeding
  11. Select the Task Selection option.
  12. Select the Log Repair Action option.
  13. Log a repair action for each replaced resource.
  14. If the resource associated with your action does not appear on the Resource List, select sysplanar0.
  15. Return to the Task Selection Menu.
  16. If the FRU that was replaced was memory and the system is running as a full system partition, select Run Exercisers and run the short exerciser on all the resources, otherwise proceed to Step 0230-15.
  17. If you ran the exercisers in Step 0230-13, substep 16, return to the Task Selection menu.
  18. Select Run Error Log Analysis and run analysis on all the resources.

Was a problem reported?

NO
The repair is complete. Go to Verifying a repair.
YES
Go to Step 0230-11.

Step 0230-14

The FRUs can be hot-swapped. If you do not want to use the hot-swap, go to Step 0230-10.

Note:
See the hot-swap procedures in the "Removal and Replacement" section of your system unit's service guide.
  1. Refer to the last character in the SRN. A 1, 3, 5, or 7 indicates that all FRUs listed on the Problem Report Screen must be replaced. For SRNs ending with any other character, exchange one FRU at a time, in the order listed.
  2. If available, use the CE Login and enter the diag command.
    Note:
    If CE Login is not available, have the system administrator enter superuser mode and then enter the diag command.
  3. After the Diagnostics Operating Instructions display, press Enter.
  4. Select the Task Selection option.
  5. Select the Log Repair Action option.
  6. If the resource associated with your action is not displayed on the Resource List, select sysplanar0.
  7. Log a repair action for each replaced resource.
  8. Return to the Task Selection menu.
  9. For systems running as a full system partition, select Run Exercisers and run the short exerciser on all resources.
  10. Use the Log Repair Action option in the Task Selection menu to update the AIX(R) error log. If the repair action was reseating a cable or adapter, select the resource associated with your repair action. If it is not displayed on the resource list, select sysplanar0.
    Note:
    On systems with a Fault Indicator LED, this changes the Fault Indicator LED from the "fault" state to the "normal" state.

Was a problem reported?

NO
The repair is complete. Return the system to the customer.
YES
Go to Step 0230-15.

Step 0230-15

Is the problem the same as the original problem?

NO
The symptom has changed. Check for loose cards, cables, and obvious problems. If you do not find a problem, go to MAP 0020: Problem determination procedure and get a new SRN.
YES
Go to Step 0230-16.

Step 0230-16

Look at the physical location codes and FRU part numbers you recorded.

Have you exchanged all the FRUs that were listed?

NO
Go to Step 0230-17.
YES
The SRN did not identify the failing FRU. Call your support person for assistance.

Step 0230-17

  1. Remove the new FRU and install the original FRU.
  2. Exchange the next FRU in the list.
  3. Return to the Task Selection Menu.
  4. Select the Log Repair Action option.
  5. Log a repair action for each replaced resource.
  6. If the resource associated with your action is not displayed on the Resource List, select sysplanar0.
  7. Return to the Task Selection Menu.
  8. For systems running as a full system partition select Run Exercisers and run the short exerciser on all resources.
  9. If you ran the exercisers in substep Step 0230-17, substep 8.
  10. Select Run Error Log Analysis and run analysis on all exchanged resources.

Was a problem reported?

NO
The repair is complete. Return the system to the customer.
YES
Go to Step 0230-15.