Reporting a dump

Find out how to report a dump using the HMC, i5/OS(R) service tools, AIX(R) command line, or Linux(R) command line.

Using an HMC to report a dump

Learn how to report a dump using an HMC.

  1. In the navigation area, open Systems Management.
  2. Select the server and open it.
  3. Select Serviceability.
  4. Select Manage Dumps.
  5. Select Selected > Call Home Dump.
  6. Verify that HMC containing dump is the HMC being used to report the dump.
  7. Select Selected -> Call Home Dump. The dump summary display shows the date, time and size of the dump. Report the summary information to your next level of support or your hardware service provider.
  8. Has your next level of support or your hardware service provider requested a copy of the dump?
  9. To copy a dump to removable media, perform the following steps:
    1. Select Copy Dump File to DVD Media.
    2. Load the media and follow the instructions on the display.
    3. When the copy procedure is successfully completed, remove the media and process it according to the instructions of your next level of support or your hardware service provider. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider.
  10. To copy a dump to another system, perform the following steps:
    1. Select Selected -> Copy Dump File to Other System.
    2. Follow the instructions on the display.
    3. When the copy procedure is complete, contact your next level of support or your hardware service provider.

Using the AIX command line to report a dump

Learn how to report a dump using the AIX command line.

Report the dump only if you are directed to do so by your next level of support or service provider.

Platform dumps are saved in AIX under the following directory: 

/var/adm/platform
Note:
If the AIX partition becomes the service partition after it was installed, run the following command to create this directory: 
platform_dump -f jfs2

or

platform_dump -f jfs

This command will create the /var/adm/ras/platform file system. This is done automatically during installation if the AIX partition was marked as the service partition before it was installed.

Using the Linux command line to report a dump

Learn how to report a dump using the Linux command line.

Platform dumps are saved in AIX under the following directory: /var/log/dump/

Report the dump only if you are directed to do so by your next level of support or service provider.