MEDIA

The drive or media might be dirty, or the media might be defective.

  1. Is the drive in a 3995 or 3996 optical library?
    • Yes: Try a different media. This ends the procedure.
    • No: Continue with the next step.
  2. If the drive is a 6330 DVD-RAM, clean the drive. The part number for the DVD cleaning kit is 19P0489).
  3. If it is a tape media, clean the recording head in the tape unit.
  4. Attempt the failing operation again. Does the operation complete successfully?
    • No: Replace the media. This ends the procedure.
    • Yes: The problem has been corrected. This ends the procedure.