Copying a dump

Use this procedure to copy a current platform dump or current main storage dump when the Main Storage Dump auto copy option is disabled. Copying the current dump allows another dump of the same type to be created.

Note:

If you have an HMC, you must manage your platform dumps with the HMC.

Related tasks
Using an HMC to copy a dump
Learn how to copy a dump using an HMC.
Using the AIX command line to copy a dump
Learn how to use the AIX^(R) command line to copy a dump.
Using the Linux command line to copy a dump
Learn how to use the Linux^(R) command line to copy a dump.
Using the IBM i5/OS service tools to copy a dump
Learn how to use the i5/OS^(R) service tools to copy a dump.

Using an HMC to copy a dump

Learn how to copy a dump using an HMC.

Note:

If you have an HMC, you must manage your platform dumps with the HMC. However, you will need to manage i5/OS main storage dumps with the IBM^(R) i5/OS service tools.

In the navigation area, open Systems Management.
Select the server and open it.
Select Serviceability.
Select Manage Dumps.
Select Selected > Copy Dump.
Select the dump to copy.
Verify that HMC containing the dump is the HMC being used to copythe dump.
To copy the dump to DVD media, select Selected > Copy Dump File to DVD Media.
Load the media and follow the instructions on the display.
When the copy procedure is successfully completed, remove the media and process it according to the instructions of your next level of support or your hardware service provider.
If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider. This ends the procedure.

Using the AIX command line to copy a dump

Learn how to use the AIX command line to copy a dump.

Copy the dump only if you are directed to do so by your next level of support or service provider.

Note:

If you have an HMC, you must manage your platform dumps with the HMC. For details, see Using an HMC to copy a dump.

Platform dumps are saved in AIX under the following directory:

/var/adm/platform

Note:

If the AIX partition becomes the service partition after it was installed, run the following command to create this directory:

platform_dump -f jfs2

platform_dump -f jfs

This command will create the /var/adm/ras/platform file system. This is done automatically during installation if the AIX partition was marked as the service partition before it was installed.

Using the Linux command line to copy a dump

Learn how to use the Linux command line to copy a dump.

Copy the dump only if you are directed to do so by your next level of support or service provider.

Note:

If you have an HMC, you must manage your platform dumps with the HMC. For details, see Using an HMC to copy a dump.

Platform dumps are saved in Linux under the following directory:

/var/log/dump/

Using the IBM i5/OS service tools to copy a dump

Learn how to use the i5/OS service tools to copy a dump.

Choose from the following options:

To copy a platform system or SP^(TM) dump, go to Copying a platform system or SP dump.
To copy a main storage dump, go to Copying a main storage dump.

Copying a platform system or SP dump

Use this procedure to copy a platform system or SP dump with the i5/OS tools.

Note:

If you have an HMC, you must manage your platform dumps with the HMC. For details, see Using an HMC to copy a dump.

On any command line, enter STRSST.
Enter a valid service tools user ID and password.
Select option 1 (Start a service tool).
Select option 6 (Main storage dump manager). Did option 7 (Work with current platform dump) appear on the Main Storage Dump Manager display?
- Yes: There is a current platform dump. Continue with the next step.
- No: There is no current platform dump. A dump might have been automatically copied to the Auxiliary Storage Pool (ASP). Go to Reporting a dump. This ends the procedure.
Select option 7 (Work with current platform dump).
Select option 1 (Display summary). The Platform Dump Summary display shows the platform dump type, date and time of the dump, and reference code.
Record the summary information and report it to your next level of support or your hardware service provider.
Press F12 (Cancel).
Select option 3 (Copy to ASP). The platform dump will be copied to disk storage. After the dump is copied, a message will be displayed indicating whether the copy completed.
Did a message indicate "Copy completed normally"?
- Yes: There no longer is an option 7 (Work with current platform dump) listed. This ends the procedure.
- No: Continue with the next step.
Has your next level of support or your hardware service provider requested a media copy of the platform dump?
- Yes: Continue to the next step.
- No: Work with your next level of support or your hardware service provider on the problem. This ends the procedure.
If the copy to disk failed, copy a current platform dump to removable media by performing the following steps:
1. Select option 2 (Copy to media).
2. Load the media and follow the instructions on the display.
3. When the copy procedure is successfully completed, remove the media and process it according to the instructions of your next level of support or your hardware service provider.
If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider. This ends the procedure.

Copying a main storage dump

Use this procedure to copy an i5/OS main storage dump using i5/OS tools.

On any command line, enter STRSST.
Enter a valid service tools user ID and password.
Select option 1 (Start a service tool).
Select option 6 (Main storage dump manager).
From the Main Storage Dump Manager display, press Enter.
Note:

Copying a main storage dump (MSD) to disk storage on the system prevents the MSD from being overwritten in the event that another MSD occurs.
Select option 1 (Display/Print).
Select option 1 (MSD summary). The Main Storage Dump Summary display shows the system reference code, date and time of the MSD, and Licensed Internal Code (LIC) level.
Record the summary information and report it to your next level of support or your hardware service provider.
Press F12 (Cancel) twice to return to the Work with Current Main Storage Dump display.
Select option 3 (Copy to ASP).
Type a dump description and then press Enter to start copying the dump. After the dump is copied, a message is displayed indicating whether the MSD copy completed.
Did a message indicate "Copy completed normally"?
- Yes: This ends the procedure.
- No: Continue with the next step.
Has your service provider requested a media copy of the MSD?
- Yes: Continue to the next step.
- No: Work with your next level of support or your hardware service provider on the problem. This ends the procedure.
To copy a current MSD to a removable media, perform the following steps:
1. Select option 2 (Copy to media).
2. Load the media and follow the instruction on the display.
3. When the copy procedure completes successfully, remove the media and process it according to your service provider's instructions. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider. This ends the procedure.