Use this procedure to gather error information and contact your
next level of support.
If the system has logical partitions, perform this procedure from
the logical partition that reported the problem. To determine if
the system has logical partitions, go to Determining if the system has logical partitions, before continuing with this procedure.
Access SST/DST by doing one of the following:
If you can enter a command at the console, access
system service tools (SST). See System Service Tools (SST).
If you cannot enter a command at the console, perform
an IPL to DST. See Performing an IPL to DST.
If you cannot perform a type A or B IPL, perform a type D IPL from removable
media.
Did you perform a D IPL to get to DST?
Yes: Continue with the next step.
No: Perform the following steps:
Access the Product Activity Log and display the SRC that sent you here
and view the "Additional Information" to record the formatted log information.
Record all the information.
Note:
There may be more than one Product Activity
Log entry with the same Log ID. Access any additional entries by pressing
the Enter key from the "Display Detail Report for Resource"
screen. View the "Additional Information" for each entry to record the formatted
log information. Example: There may be an xxxx902F SRC entry in the Product
Activity Log if there are more than 10 disk units in the array.
A formatted display of hexadecimal information for Product Activity
Log entries is not available. In order to interpret the hexadecimal
information, see More information from hexadecimal reports.
Record all the information. Then continue with the next step.
Note:
There
may be an xxxx902F SRC entry in the Product Activity Log if there are more
than 10 disk units in the array. In order to interpret the hexadecimal information
for these additional disk units, see More information from hexadecimal reports.
Ask your next level of support for assistance.
Note:
Your next level of support may require the error information you
recorded in the previous step.