Reporting a dump

Find out how to report a dump using the HMC, i5/OS(R) service tools, AIX(R) command line, or Linux(R) command line.

Using an HMC to report a dump

Learn how to report a dump using an HMC.

  1. In the navigation area, open Systems Management.
  2. Select the server and open it.
  3. Select Serviceability.
  4. Select Manage Dumps.
  5. Select Selected > Call Home Dump.
  6. Verify that HMC containing dump is the HMC being used to report the dump.
  7. Select Selected -> Call Home Dump. The dump summary display shows the date, time and size of the dump. Report the summary information to your next level of support or your hardware service provider.
  8. Has your next level of support or your hardware service provider requested a copy of the dump?
  9. To copy a dump to removable media, perform the following steps:
    1. Select Copy Dump File to DVD Media.
    2. Load the media and follow the instructions on the display.
    3. When the copy procedure is successfully completed, remove the media and process it according to the instructions of your next level of support or your hardware service provider. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider.
  10. To copy a dump to another system, perform the following steps:
    1. Select Selected -> Copy Dump File to Other System.
    2. Follow the instructions on the display.
    3. When the copy procedure is complete, contact your next level of support or your hardware service provider.

Using the AIX command line to report a dump

Learn how to report a dump using the AIX command line.

Report the dump only if you are directed to do so by your next level of support or service provider.

Platform dumps are saved in AIX under the following directory: 

/var/adm/platform
Note:
If the AIX partition becomes the service partition after it was installed, run the following command to create this directory: 
platform_dump -f jfs2

or

platform_dump -f jfs

This command will create the /var/adm/ras/platform file system. This is done automatically during installation if the AIX partition was marked as the service partition before it was installed.

Using the Linux command line to report a dump

Learn how to report a dump using the Linux command line.

Platform dumps are saved in AIX under the following directory: /var/log/dump/

Report the dump only if you are directed to do so by your next level of support or service provider.

Using the i5/OS service tools to report a main storage or platform system or SP dump

Learn how to report a dump using the i5/OS service tools.

If your system has the Main Storage Dump enabled for auto copy, your system might have automatically copied the current MSD to the Auxiliary Storage Pool (ASP) using the dump description Auto Copy. Then it might have performed another IPL of the system, or automatically copied a current platform system or SP(TM) dumps to ASP using the dump type as part of the dump description.

  1. On any command line, enter STRSST.
  2. Enter a valid service tools user ID and password.
  3. Select option 1 (Start a service tool).
  4. Select option 6 (Main storage dump manager).
  5. Select option 2 (Work with copies of main storage dumps).
  6. Find a new dump near the bottom of the list, type 5 (Display/Print) next to it, and press Enter.
  7. Did the Display Main Storage Dump display appear?
  8. Record the summary information so that you can report it to your next level of support or your hardware service provider. The Dump Summary display shows the date and time of the dump, system reference code (SRC) data, and Licensed Internal Code (LIC) level.
  9. Press F3 (Exit).
  10. If the dump has a description of Auto Copy, rename it so that another auto copy and IPL can occur if necessary.
    1. Select option 7 (Rename).
    2. Type a new dump description, and press Enter.
  11. Has your next level of support or your hardware service provider requested a media copy of the dump?
  12. To copy an MSD or a platform dump to removable media, perform the following steps:
    1. Select option 8 (Copy to media).
    2. Load the media and follow the instructions on the display.
    3. When the copy procedure completes successfully, remove the media and process it according to the instructions from your next level of support or your hardware service provider. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider.
  13. Continue with Deleting a dump.