FSPSP01

A part vital to system function has been deconfigured. Review the system error logs for errors that call out parts relevant to each reason code. If replacing those parts does not resolve the error, use this procedure.

Refer to System FRU locations for information on locating and then replacing any FRUs called out by the following procedures.

Perform the following steps:

  1. Is SRC B1xxB10C or B1xxB10D (xx indicates that the Subsystem ID is irrelevant)?
    • No: Go to step 5.
    • Yes: The system has detected that one of the following has occurred:
      • A memory controller that is required for the system to function is deconfigured.
      • There is not enough memory.
      • The memory DIMM is plugged incorrectly.
      Continue with the next step.
  2. Perform the following steps:
    1. Perform the action indicated in the table below for your system.
      System: Action:
      8203-E4A, 9407-M15, and 9408-M25 Reseat all of the memory DIMMs on the system backplane but do not replace any memory DIMM at this time.
      8204-E8A and 9409-M50 Reseat all of the memory DIMMs in each processor card but do not replace any memory DIMMs at this time.
      8234-EMA, 9117-MMA, 9406-MMA Reseat all of the memory DIMMs in each processor enclosure (primary and all secondary units) but do not replace any memory DIMMs at this time.
      9125-F2A Reseat all of the memory DIMMs in the system enclosure but do not replace any memory DIMMs at this time.
      9119-FHA Reseat all of the memory DIMMs in the each processor enclosure (primary and all secondary units) but do not replace any memory DIMMs at this time.
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .

      Does the problem persist?

      • Yes: Continue with the next step.
      • No: Go to Verify a repair . This ends the procedure.
  3. Perform the action indicated in the table below for your system.
    System: Action:
    8203-E4A, 9407-M15, and 9408-M25
    1. Replace the first memory DIMM quad.
    2. Perform a slow boot after replacing each memory DIMM quad. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the second memory DIMM quad. If you have replaced both of the memory DIMM quads, then continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
    8204-E8A and 9409-M50
    1. Replace the first memory DIMM quad (for each processor card, starting with processor card 1).
    2. Perform a slow boot after replacing each memory DIMM quad. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM quad. If you have replaced all of the memory DIMM quads, then continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
    8234-EMA, 9117-MMA, 9406-MMA
    1. Replace the first memory DIMM in the first processor enclosure.
    2. Perform a slow boot after replacing each FRU. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM. If you have replaced all of the memory DIMMs, then continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
    9125-F2A
    1. Replace the memory module.
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory module. If you have replaced all of the memory modules, then continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure
    9119-FHA
    1. Replace the memory DIMM.
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next memory DIMM. If you have replaced all of the memory DIMM, then continue with the next step.
      No:
      Go to Verify a repair . This ends the procedure.
  4. Perform the action indicated in the table below for your system.
    System: Action:
    8203-E4A, 9407-M15, and 9408-M25
    1. Replace the system backplane (Un-P1).
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the second memory DIMM quad. If you have replaced both of the memory DIMM quads, then continue with the next step.
      No:
      Go toVerify a repair . This ends the procedure.
    8204-E8A and 9409-M50
    1. Replace the first processor card, starting with processor card 1 (Un-P1-C13).
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Repeat this step and replace the next processor card. If you have replaced all of the processor cards, then contact your next level of support. This ends the procedure.
      No:
      Go to Verify a repair . This ends the procedure.
    8234-EMA, 9117-MMA, 9406-MMA
    1. Replace the first processor card in the primary processor enclosure
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Does the problem persist?
      Yes:
      Contact your next level of support. This ends the procedure.
      No:
      Go to Verify a repair . This ends the procedure.
    9125-F2A
    1. Replace the processor backplane (Un-P2).
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Go to Verify a repair . This ends the procedure
    9119-FHA
    1. Replace the processor book.
    2. Perform a slow boot between each replacement. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Go to Verify a repair . This ends the procedure.
  5. Is SRC B1xxB107 or B1xxB108?
    Yes:
    Perform the action indicated in the table below for your system.
    No:
    Continue with the next step.
    System: Action:
    8203-E4A, 9407-M15, and 9408-M25 The system has detected a problem with the clock module. Replace the system backplane (Un-P1). This ends the procedure.
    8204-E8A and 9409-M50 The system has detected a problem with the clock module. Replace the system backplane (Un-P1). This ends the procedure.
    8234-EMA, 9117-MMA, 9406-MMA The system has detected a problem with a clock module on one of the service processors.
    1. Starting in the primary processor enclosure and continuing in the secondary enclosures, replace the system processor cards one at a time (starting with P2-C1 then P2-C2) until the problem is resolved.
    2. Perform a slow boot after replacing each processor card. To review the "Performing a slow boot" procedure go to Performing a slow boot . This ends the procedure.
    9125-F2A The system has detected a problem with a clock card. Perform the following:
    1. Replace the I/O backplane (Un-P1).
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Go to Verify a repair . This ends the procedure
    9119-FHA The system has detected a problem with a CEC clock card. Perform the following for each of the CEC clock cards until the problem is resolved:
    1. Replace the CEC clock card.
    2. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    3. Go to Verify a repair . This ends the procedure.
  6. Is SCR B1xxB106?
    Yes:
    Perform the action indicated in the table below for your system.
    System: Action:
    8203-E4A, 9407-M15, and 9408-M25 Replace the system backplane (Un-P1).
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    8204-E8A and 9409-M50 Replace the system backplane (Un-P1).
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    8234-EMA, 9117-MMA, 9406-MMA Review the system error logs for errors that called out system backplanes. This will indicate which system backplanes have problems and need to be replaced. Replace the system backplane in the enclosure indicated by the logs.
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    9125-F2A Review the system error logs for errors that called out planars. This will indicate which planars have problems and need to be replaced. Replace the processor backplane (Un-P2) in the enclosure indicated by the logs.
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    9119-FHA Review the system error logs for errors that called out planars. This will indicate which planars have problems and need to be replaced. Replace the appropriate processor book or processor books.
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    No:
    Continue with the next step.
  7. Is SRC B1xxB110 or B1xxB111?
    No:
    Contact your next level of support. This ends the procedure.
    Yes: Perform the action indicated in the table below for your system.
    Perform the action indicated in the table below for your system.
    System: Action:
    8203-E4A, 9407-M15, and 9408-M25 Replace the system backplane (Un-P1).
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    8204-E8A and 9409-M50 Replace the system backplane (Un-P1).
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    8234-EMA, 9117-MMA, 9406-MMA Review the system error logs for errors that called out I/O backplanes. This will indicate which I/O backplanes have problems and need to be replaced. Replace the I/O backplane in the enclosure indicated by the logs.
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    9125-F2A Review the system error logs for errors that called out I/O bridges. This will indicate which I/O bridges have problems and need to be replaced. Replace the appropriate processor backplane (Un-P2).
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.
    9119-FHA Review the system error logs for errors that called out I/O bridges. This will indicate which I/O bridges have problems and need to be replaced. Replace the appropriate processor book or processor books.
    1. Perform a slow boot. To review the "Performing a slow boot" procedure go to Performing a slow boot .
    2. Go to Verify a repair . This ends the procedure.