FSPSPC1

8203-E4A, 9407-M15, and 9408-M25
8204-E8A and 9409-M50
8234-EMA, 9117-MMA, and 9406-MMA
9125-F2A
9119-FHA

Yes:

Verify that the anchor VPD card is present in the first (top) drawer, and that an anchor VPD card is not installed in any of the other processor drawers. If there are problems with the configuration of the anchor VPD card, correct them, and reapply AC power. If the service processor comes up to standby mode, this ends the procedure. If the service processor still fails early in the boot process, or the anchor VPD card was configured correctly, continue to the next step.

No:

Continue with the next step. Select the procedure that applies to the system on which you are working.

• Systems with a physical control panel .
• Systems with a logical control panel.

1. If the Advanced System Management Interface (ASMI) is available, reset the service processor using the ASMI menus. Were you able to use the ASMI menus to reset the service processor?

   Yes:

   This ends the procedure.

   No:

   Continue with the next step.

2. Activate the service processor pinhole reset switch on the system’s operator panel by carefully performing these steps:
   1. Using an insulated paper clip, unbend the clip so that it has a straight section about two inches long.
   2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
   3. When you engage the reset switch, you should feel the detent of the switch. Pressing the reset switch resets the service processor and causes the system to shut down.
3. Reboot the system in slow mode from the permanent side using control panel function 02 or the ASMI menus, if available.
4. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. For more information, see Upgrading the machine code on an HMC from Version 6 to Version 7 .
5. Choose from the following options:
   • If no firmware update is available, continue with the next step.
   • If a firmware update is available, apply it using the Hardware Management Console (HMC). Did the update resolve the problem so that the system now boots?

     Yes:

     This ends the procedure.

     No:

     You are here because there is no HMC attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.

6. Choose from the following options:
   • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
   • If you are a customer and your system has a secondary service processor, use the HMC to initiate a service processor failover and continue to bring up the system. Contact your authorized service provider to schedule deferred maintenance on the service processor that is nor working. This ends the procedure.
   • If you are the authorized hardware service provider, continue with the next step.
7. Replace the service processor. See System FRU locations for information on the FRU location for the system that you are servicing.
8. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.

1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the Hardware Management Console (HMC) first to remove then to reapply power to the service processor.
2. Using the setting in the ASMI menu, reboot the system in slow mode from the permanent side.
3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. For more information, see Upgrading the machine code on an HMC from Version 6 to Version 7 .
4. Choose from the following options:
   • If no firmware update is available, continue with the next step.
   • If a firmware update is available, apply it using the Hardware Management Console (HMC). Did the update resolve the problem so that the system now boots?

     No:

     You are here because there is no HMC attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.

     Yes:

     This ends the procedure.

5. Choose from the following options:
   • If you are a customer, contact your authorized hardware service provider. This ends the procedure.
   • If you are a customer and your system has a secondary service processor, use the HMC to initiate a service processor failover and continue to bring up the system. Contact your authorized service provider to schedule deferred maintenance on the service processor that is nor working. This ends the procedure.
   • If you are the authorized hardware service provider, continue with the next step.
6. Replace the service processor. See System FRU locations for information on the FRU location for the system that you are servicing.
7. If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.

1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the Hardware Management Console (HMC) first to remove power and then to reapply power to the processor node.
2. Using the setting in the ASMI menu, reboot the system in slow mode from the permanent side.
3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. For more information, see Upgrading the machine code on an HMC from Version 6 to Version 7 .
4. Choose from the following options:
   • If no firmware update is available, continue with the next step.
   • If a firmware update is available, apply it using the Service Focal Point in the HMC.
   • Did the update resolve the problem so that the system now boots?

     No:

     You are here because there is no HMC attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.

     Yes:

     This ends the procedure.

5. Choose from the following options:
   • If you are a customer, contact your hardware service provider. This ends the procedure.
   • If you are a service provider, replace the service processor (symbolic FRU SVCPROC). If replacing the service processor does not fix the problem, contact your next level of support. This ends the procedure.

1. Reset the service processor. Use the Advanced System Management Interface (ASMI) menus, if available, or the Hardware Management Console (HMC) first to remove then to reapply power to the processor node.
2. Using the setting in the ASMI menu, reboot the system in slow mode from the permanent side.
3. If the hang repeats, check with service support to see if a firmware update is available that fixes the problem. See Getting fixes in the Customer service and support topic for details.
4. Choose from the following options:
   • If no firmware update is available, continue with the next step.
   • If a firmware update is available, apply it using the Service Focal Point in the HMC. Did the update resolve the problem so that the system now boots?

     No:

     You are here because there is no HMC attached to the system, the flash update failed, or the updated firmware did not fix the hang. Continue with the next step.

     Yes:

     This ends the procedure.

5. Choose from the following options:
   • If you are a customer, and your system has only one system controller, contact your hardware service provider. This ends the procedure.
   • If you are a customer, and your system has a secondary system controller, use the HMC to initiate a service processor failover and continue to bring up the system. Contact your service provider to schedule deferred maintenance on the service processor that is hung. This ends the procedure.
   • If you are a hardware service provider, continue with the next step.
6. Replace the system controller (symbolic FRU SYSCONTR).
7. If replacing the system controller does not fix the problem, contact your next level of support. This ends the procedure.