IOPIP22

Use this procedure to gather error information and contact your next level of support.

1. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. To determine if the system has logical partitions, go to Determining if the system has logical partitions , before continuing with this procedure.
2. Access SST/DST by doing one of the following:
   • If you can enter a command at the console, access system service tools (SST). See System service tools .
   • If you cannot enter a command at the console, perform an IPL to DST. See Performing an IPL to dedicated service tools .
   • If you cannot perform a type A or B IPL, perform a type D IPL from removable media.
3. Did you perform a D IPL to get to DST?
   • Yes: Continue with the next step.
   • No: Perform the following steps:
     1. Access the Product Activity Log and display the SRC that sent you here and view the "Additional Information" to record the formatted log information. Record all the information.
        Note: There may be more than one Product Activity Log entry with the same Log ID. Access any additional entries by pressing the Enter key from the "Display Detail Report for Resource" screen. View the "Additional Information" for each entry to record the formatted log information. Example: There may be an xxxx902F SRC entry in the Product Activity Log if there are more than 10 disk units in the array.
     2. Continue with step 5.
4. A formatted display of hexadecimal information for Product Activity Log entries is not available. In order to interpret the hexadecimal information, see More information from hexadecimal reports . Record all the information. Then continue with the next step.
   Note: There may be an xxxx902F SRC entry in the Product Activity Log if there are more than 10 disk units in the array. In order to interpret the hexadecimal information for these additional disk units, see More information from hexadecimal reports .
5. Ask your next level of support for assistance.
   Note: Your next level of support may require the error information you recorded in the previous step.
   This ends the procedure.