Use this procedure to recover from a B7xx 6985 RIO/HSL/12X failure.
- Work with the customer to determine if a processor enclosure or
I/O enclosure on the RIO loop has powered down normally.
- Was a processor enclosure or I/O enclosure on the loop powered
down normally?
- No: Go to 4.
- Yes: The loop remains in a failed state until
all processor enclosures and I/O enclosures on the loop are powered on and
functioning. Work with the customer to determine if all the powered down enclosures
on the loop can be powered on. After all processor enclosures and I/O enclosures
on the loop are powered on, check to determine if the RIO/HSL/12X loop is
complete. To determine if the RIO/HSL/12X loop has recovered, record the RIO/HSL/12X
loop number in the first four characters of word 7 of this SRC and perform RIOIP10.
- Did the RIO/HSL/12X loop recover?
- No: Continue with the next step.
- Yes: Close the problem. This ends the
procedure.
- In the serviceable event view, search for a serviceable
event with a 1xxx xxxx SRC logged at approximately the same time and with
one or more FRUs in the same enclosure as those in the FRU list for the SRC
you were currently working with.
- Did you find a serviceable event with a 1xxx xxxx SRC?
- No: Go to 7
- Yes: Work to resolve the problem. After you have
repaired that error, the RIO/HSL/12X loop may be recovered. After you finish
working on the problem, return to this procedure and check to determine if
correcting that problem also corrected the RIO/HSL/12X error. To determine
if the RIO/HSL/12X loop has recovered, record the RIO/HSL/12X loop number
in the first four characters of word 7 of this SRC and perform RIOIP10.
- Did the RIO/HSL/12X loop recover?
- No:: Continue with the next step.
- Yes:: Close the problem. This ends
the procedure.
- In the serviceable event view, search for a B700
6981 or B700 6986 error logged at approximately the same time and on the same
RIO/HSL/12X loop (the first four characters of word 7 are the same).
- Did you find a B700 6981 or a B700 6986 error logged at approximately
the same time and on the same RIO/HSL/12X loop?.
- No: Go to step 10.
- Yes: Work to resolve the problem. After you have
repaired that error, the RIO/HSL/12X loop may be recovered. After you finish
working on the problem, return to this procedure and check to determine if
correcting that problem also corrected the RIO/HSL/12X error. To determine
if the RIO/HSL/12X loop has recovered, record the RIO/HSL/12X loop number
in the first four characters of word 7 of this SRC and perform RIOIP10.
- Did the RIO/HSL/12X loop recover?
- No: Continue with the next step.
- Yes: Close the problem. This ends the
procedure.
- Search for a processor enclosure or I/O enclosure
on the RIO/HSL/12X loop that has not powered up as expected.
- Did you find a processor enclosure or I/O enclosure on the RIO/HSL/12X
loop that has not powered up as expected?
- No: Go to 13.
- Yes: Go to Cannot power on SPCN-controlled I/O expansion unit and
work that power symptom. Use the first half of word 7 to determine the loop
number for later use. After you have repaired that error, the RIO/HSL/12X
loop may be recovered. After you finish working that power symptom, return
to this procedure and check to determine if correcting that problem also corrected
the RIO/HSL/12X error. To determine if the RIO/HSL/12X loop has recovered,
record the RIO/HSL/12X loop number in the first four characters of word 7
of this SRC and perform RIOIP10.
- Did the RIO/HSL/12X loop recover?
- No: Continue with the next step.
- Yes: Close the problem. This ends the
procedure.
- Using the FRU list that you are working with
for this SRC, exchange one FRU at a time. After you exchange each FRU, determine
if the loop has recovered. To determine if the RIO/HSL/12X loop has recovered,
record the RIO/HSL/12X loop number in the first four characters of word 7
of this SRC and perform RIOIP10. After the
loop recovers or after you have exchanged all the FRUs, continue with the
next step. To replace a FRU, refer to System FRU locations .
- Did the RIO/HSL/12X loop recover?
- No: Contact your next level of support. This
ends the procedure.
- Yes: Close the problem. This ends the
procedure.