Workstation adapter console isolation procedure

Contains the procedure necessary to isolate a failure that is detected by the workstation adapter console.

Use this procedure when no display is available with which to perform online problem analysis.

Note: If you are using a PC, you must install an emulation program.

Read all safety procedures before servicing the system. Observe all safety procedures when performing a procedure. Unless instructed otherwise, always power off the system or expansion tower where the FRU is located, see Powering on and powering off the system before removing, exchanging, or installing a field-replaceable unit (FRU).

DANGER
When working on or around the system, observe the following precautions:
Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard:
  • Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Do not open or service any power supply assembly.
  • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
  • The product might be equipped with multiple power cords. To remove all hazardous voltages, disconnect all power cords.
  • Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet supplies proper voltage and phase rotation according to the system rating plate.
  • Connect any equipment that will be attached to this product to properly wired outlets.
  • When possible, use one hand only to connect or disconnect signal cables.
  • Never turn on any equipment when there is evidence of fire, water, or structural damage.
  • Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.
  • Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices.
    To Disconnect:
    1. Turn off everything (unless instructed otherwise).
    2. Remove the power cords from the outlets.
    3. Remove the signal cables from the connectors.
    4. Remove all cables from the devices
    To Connect:
    1. Turn off everything (unless instructed otherwise).
    2. Attach all cables to the devices.
    3. Attach the signal cables to the connectors.
    4. Attach the power cords to the outlets.
    5. Turn on the devices.

    (D005)

Read and understand the following service procedures before using this section:

Note: If the console has a keyboard error, there may be a K on the display. See the workstation service information for more information.
  1. If the system has logical partitions, perform this procedure from the logical partition that reported the problem. To determine if the system has logical partitions, go to Determining if the system has logical partitions.
  2. Ensure that your workstation meets the following conditions:
    • The workstation that you are using for the console is powered on.
    • The emulation program is installed and is working.
    • The input/output adapter (IOA) is installed and the workstation console cable is attached.
      Notes:
      1. Card information: Hardware that is associated with 6A59 feature is the type 2745 card.
      2. Cable information: The cable attaches directly to the IOA.

    Did you find a problem with any of the conditions listed above?

    • No: Continue with the next step.
    • Yes: Correct the problem. Then, perform an IPL of the system. This ends the procedure.
  3. Perform the following to make dedicated service tool (DST) available:
    1. If there is an alternative console, ensure that it is powered on.
    2. Ensure that Manual mode on the control panel is selected.
    3. Select function 21, Make DST Available on the control panel, and press Enter.

    Does a display appear on either the console or any alternative console?

    • No: Continue with the next step.
    • Yes: Complete the IPL. When the operating system display appears, use the Work with Problem command (WRKPRB) or Analyze Problem command (ANZPRB) to analyze and correct or report any console problems. This ends the procedure.
  4. Do you have SRC A600 5001, A600 5004, A600 5007, or B075 xxxx (where xxxx is any value)?
    • No: Continue with the next step.
    • Yes: Perform the following:
      1. Disconnect any cables that are attached to the IOA.
      2. Install the wrap plug on the IOA. The 2745 wrap plug label is QQ.
      3. Perform an IPL in Manual mode.
  5. Does SRC 6A59 5007 occur?
    • No: Continue with the next step.
    • Yes: One of the following is causing the problem:
      • Workstation emulation program
      • Workstation
      • Workstation console cable
      This ends the procedure.
  6. Did SRC A600 5001, A600 5004, or 6A59 5008 occur?
    • No: This is a new problem. Use the new reference code to perform problem analysis for the problem, or ask your next level of support for assistance. This ends the procedure.
    • Yes: The Type 2745 workstation adapter is the failing item. This ends the procedure.