MAP 0030: Additional problem determination

This MAP is used for problems that still occur after all FRUs indicated by the SRN or error code have been exchanged.

Purpose of this MAP

Use this MAP for problems that still occur after all FRUs indicated by the SRN or error code have been exchanged.

Note: Check the action text of the SRN before proceeding with this MAP. If there is an action listed, perform that action before proceeding with this MAP.

Step 0030-1
Some external devices (including rack drawers that contain devices) have their own problem determination procedures. If the problem is related to an external device that has its own problem determination procedure, run those procedures if not already run. If they do not correct the problem, continue with this MAP.
Step 0030-2
The problem may have been caused by a resource that has not been tested. System Checkout tests all resources. If the online Diagnostics are installed and you are able to load them, then All Resources under the Diagnostic Selection menu should be run. If you get a different SRN, look up the SRN in the SRN chapters and perform the listed action. If you are unable to run All Resources under the Diagnostic Selection menu or you do not get another SRN when running it, continue with this MAP.
Step 0030-3
If the problem is related to a SCSI device, SCSI bus, or SCSI controller, go to MAP 0050: SCSI bus problems. If you are unable to isolate the problem with MAP 0050, continue with Step 0030-4.

Step 0030-4

Find the resource(s) that are identified by the SRN or error code in the following table.
Perform the first action listed for the resource.
If you exchange a FRU or change a switch setting, test the resource again.
If the action does not correct the problem, perform the next action until all actions have been tried. If an action says to exchange a FRU that you have already exchanged, go to the next action. If an action corrects the problem, go to Verify a repair.
If you perform all of the actions and do not correct the problem, check the Service Hints service aid for information. If the service aid does not help, call your service support structure.

Failing Resource	Repair Action
SCSI Device	Exchange the SCSI controller. Replace the power supply.
Pluggable SCSI or IDE controller	Exchange the backplane into which the adapter is plugged.
Keyboard, tablet, mouse, dials, LPF keys, diskette drive	Check the cable attaching the device to its adapter. If you do not find a problem, exchange the device's adapter.
Pluggable adapters, CPU cards, and controllers	Determine whether the adapter contains any attached FRUs such as fuses, DRAMs, and crossover cables. Check or exchange any attached FRU on the resource. If the adapter is plugged into a riser card, check or exchange the riser card. Exchange the backplane into which the adapter is plugged.
System and I/O backplanes	Contact your service support structure.
Built-In system ports	Replace the service processor if present.
A device attached to the system by a cable and an adapter.	Replace the adapter for the device. Replace the cable to the device.
IDE Device	Replace the cable between the IDE controller and the device. If the IDE controller is packaged on a backplane, replace that backplane, otherwise replace the adapter containing the IDE controller.