FSPSPD1

Resetting the service processor on systems with a physical control panel

1. If the Advanced System Management Interface (ASMI) is available, reset the service processor using the ASMI menus.

   Were you able to use the ASMI menus to reset the service processor?

   • Yes: This ends the procedure.
   • No: Continue with the next step.
2. Activate the service processor pinhole reset switch on the system's operator panel by carefully performing these steps:
   1. Using an insulated paper clip, unbend the clip so that it has a straight section about two inches long.
   2. Insert the clip straight into the hole, keeping the clip perpendicular to the plastic bezel.
   3. When you engage the reset switch, you should feel the detent of the switch.
   4. Pressing the reset switch resets the service processor and causes the system to shut down.
3. Reboot the system in slow mode from the permanent side using control panel function 02 or the ASMI menus, if available.
4. If the hang repeats, see if there is a firmware update that is available that fixes the problem; apply if available. For more information, see:
   • If the system is managed by an HMC, see the Operations Guide for the HMC and Managed Systems, SA76-0085.
   • If the system is not managed by an HMC, see the Operations Guide for the ASMI and Nonpartitioned Systems, SA76-0094.
5. Choose from the following options:
   • If the system is managed by an HMC, install the update using the HMC.
   • If the system is not managed by an HMC, install the update using the operating system or AIX diagnostics..

     Did the update resolve the problem so that the system now boots?

     • Yes: This ends the procedure.
     • No: You are here because the flash update failed, or installing a later level of firmware did not fix the hang. Continue with the next step.
6. Choose from the following options:
   • If you are a customer, contact your hardware service provider. This ends the procedure.
   • If you are a hardware service provider, continue with the next step.
7. Replace the system backplane (see Locating FRUs).
8. If replacing the system backplane does not fix the problem, contact your next level of support. This ends the procedure.