Closing a service call using AIX or Linux

Follow this checklist before performing the procedures:

• Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the way the system is configured or partitioned.
  Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.
• While you were performing the problem analysis on the original serviceable event, other serviceable-event numbers might have been opened. Close all serviceable events that were opened as a result of your service activity.
• Ensure that server verification has been performed and there are no problems that require additional service actions.
• If the repair was done using the IVM online repair procedures, ensure that the original serviceable event is now closed.

1. Did you use an AIX diagnostics service aid hot-swap operation to change the FRU?

   No	Yes
   V	Go to step 4

2. Note: If the system planar or battery has been replaced and you are loading diagnostics from a server over a network, it may be necessary for the customer to set the network boot information for this system before diagnostics can be loaded. The system time and date information should also be set when the repair is completed. Do you have any FRUs (for example cards, adapters, cables, or devices) that were removed during problem analysis that you want to put back into the system?

   No	Yes
   V	Reinstall all of the FRUs that were removed during problem analysis. Go to step 3

3. Is the system or logical partition that you are performing a repair action on running the AIX operating system?

   Yes	No
   V	Go to step 5

4. Does the system or logical partition you are performing a repair action on have AIX installed? Note: Answer "NO" to this question if you have just replaced a hard disk in the root volume group.

   No	Yes
   V	Go to step 7

5. Run stand-alone diagnostics in problem determination mode from either a CD ROM or from a NIM server.

   Did you encounter any problems?

   No	Yes
   V	Perform problem analysis to correct the new problem.

6. The system hardware is functioning correctly. If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. This completes the repair. Note: If during the processing of the list of open service action events, some service action events remained open, further service actions may be required to complete the repair. Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the way the system is configured or partitioned. This might require a reboot of the operating system. Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.

7. If the system supports slow boot, do a slow boot on the system. If the system does not support slow boot, do a normal boot. Power on the system. Wait until the AIX operating system login prompt displays or until system activity on the operator panel or display apparently has stopped. Did the AIX Login Prompt display?

   Yes	No
   V	Perform problem analysis using any messages you received to correct the problem.

8. If the Resource Repair Action menu is already displayed, go to 12; otherwise, do the following: Log into the operating system either with root authority (if needed, ask the customer to enter the password) or use the CE login. Enter the diag -a command and check for missing resources. Follow any instructions that display. If an SRN displays, suspect a loose card or connection. If no instructions display, no resources were detected as missing. Continue on to 9.

9. Enter diag at the command prompt. Press Enter. Select the Diagnostics Routines option. When the DIAGNOSTIC MODE SELECTION menu displays, select Problem determination. When the ADVANCED DIAGNOSTIC SELECTION menu displays, select the All Resources option or test the FRUs you exchanged, and any devices that are attached to the FRU(s) you exchanged, by selecting the diagnostics for the individual FRU. Did the RESOURCE REPAIR ACTION menu (801015) display?

   No	Yes
   V	Go to step 13.

10. Did the TESTING COMPLETE, no trouble was found menu (801010) display?

    Yes	No
    V	Perform problem analysis to correct the problem.

11. Use the Log Repair Action option, if not previously logged, in the TASK SELECTION menu to update the AIX error log. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your action is not displayed on the resource list, select sysplanar0. Note: If the system attention indicator is on, this will set it back to the normal state. Go to step 14.

12. When a test is run on a resource in system verification mode, and that resource has an entry in the AIX error log, if the test on the resource was successful, the RESOURCE REPAIR ACTION menu displays. After replacing a FRU, you must select the resource for that FRU from the RESOURCE REPAIR ACTION menu. This updates the AIX error log to indicate that a system-detectable FRU has been replaced. Note: If the system attention indicator is on, this action will set it back to the normal state. Do the following: Select the resource that has been replaced from the RESOURCE REPAIR ACTION menu. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your action is not displayed on the resource list, select sysplanar0. Press Commit after you make your selections.

    Did another Resource Repair Action (801015) display?

    Yes	No
    V	If the No Trouble Found menu displays, go to step 14

13. The parent or child of the resource you just replaced may also require that you run the RESOURCE REPAIR ACTION service aid on it. When a test is run on a resource in system verification mode, and that resource has an entry in the AIX error log, if the test on the resource was successful, the RESOURCE REPAIR ACTION menu displays. After replacing that FRU, you must select the resource for that FRU from the RESOURCE REPAIR ACTION menu. This updates the AIX error log to indicate that a system-detectable FRU has been replaced. Note: If the system attention indicator is on, this action will set it back to the normal state.

    Do the following: From the RESOURCE REPAIR ACTION menu, select the parent or child of the resource that has been replaced. If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your action is not displayed on the resource list, select sysplanar0. Press COMMIT after you make your selections.

    Did the No Trouble Found menu display?

    Yes	No
    V	Perform problem analysis to correct the problem.

14. If you changed the service processor or network settings, as instructed in previous MAPs, restore the settings to the value they had prior to servicing the system. If you ran stand-alone diagnostics from CD-ROM, remove the stand-alone diagnostics CD-ROM from the system. Did you perform service on a RAID subsystem involving changing of the PCI RAID adapter cache card or changing the configuration? Note: This does not refer to the PCI-X RAID adapter or cache.

    Yes	No
    V	Go to step 16.

15. Use the Recover Options selection to resolve the RAID configuration. To do this, do the following: On the PCI SCSI Disk Array Manager screen, select Recovery options. If a previous configuration exists on the replacement adapter, this must be cleared. Select Clear PCI SCSI Adapter Configuration. Press F3. On the Recovery Options screen, select Resolve PCI SCSI RAID Adapter Configuration. On the Resolve PCI SCSI RAID Adapter Configuration screen, select Accept Configuration on Drives. On the PCI SCSI RAID Adapter selections menu, select the adapter that you changed. On the next screen, press Enter. When you get the Are You Sure selection menu, press Enter to continue. You should get an OK status message when the recover is complete. If you get a Failed status message, verify that you selected the correct adapter, then repeat this procedure. When recover is complete, exit the operating system. Go to 16

16. The system hardware is functioning correctly. Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the way the system is configured or partitioned. Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.