Creating e-mail event notifications and inventory reports

You can use the Create E-mail Event Notification wizard to enable the SAN Volume Controller Console e-mail service to send event notification and inventory reports to the IBM® Support Center.

1. Click Service and Maintenance > Set Email Features. The Create E-mail Event Notification–Introduction panel is displayed. Click Continue.
   Note: If you have not configured e-mail event notifications, the Create E-mail Event Notification wizard launches; however, if e-mail event notifications have been previously configured, then the Manage E-mail Event Notifications panel displays. The wizard also displays if e-mail service is disabled for any reason, such as there are no users or servers configured. If the e-mail service has been disabled, you can bypass the wizard.
2. On the Set Contact Details panel, specify the contact details for e-mail event notifications, such e-mail reply address and machine location of the SAN Volume Controller cluster. Click Continue. The Set Initial E-mail Server panel displays.
3. On the Set Initial E-mail Server panel, enter the IP address and other information on the e-mail server that receives event notifications from the SAN Volume Controller cluster. Initially one server can be set up to receive event notifications; however, up to 6 can be added at a later time. Click Continue. The Set Initial E-mail User panel displays.
4. On the Set Initial E-mail User panel, you can select the initial e-mail user to receive notifications. It is recommended that you use one of the IBM Support Centers for your initial e-mail user. The IBM Support Center initial user receives event notifications with the type error, which indicates a serious problem with the SAN Volume Controller cluster and should be fixed immediately. Inventory reports are also automatically sent to this user. You can add additional users to receive event notifications and inventory reports at a later time. Select user type and press Continue. If you selected an IBM Support Center for your user type, press Continue to confirm your choice. If you selected a custom user, you must enter your settings and then press Continue. If you choose to define a custom support user or a custom local user, you must ensure that the alternate e-mail address is valid. The Start E-mail Service panel displays. For support users, specify event notifications with the type error to ensure critical problems with the SAN Volume Controller cluster are handled quickly and enable inventory reporting. For a custom local user, you can enable inventory reporting and choose the following event notification types:

   Error Notifications

   When an event notification with the type error is received by the specified user, the problem must be fixed immediately. This notification indicates a serious problem with the SAN Volume Controller cluster. For example, the event that is being reported could indicate a loss of redundancy in the system, and it is possible that another failure could result in loss of access to data. The most typical reason this type of notification is sent is because of a hardware failure, but some configuration errors or fabric errors also are included in this notification type.

   Warning Notifications

   A warning notification is sent to indicate a problem or unexpected condition with the SAN Volume Controller. Always immediately investigate this type of notification to determine the effect that it might have on your operation and correct if necessary.

   Informational Notifications

   For these types of notifications, no action is necessary to resolve them. This notification indicates an event that was expected has occurred. For example, a FlashCopy® mapping event has completed successfully. No remedial action is required when these notification types are sent.

5. On the next panel, click Start E-mail Service to start the e-mail service. The e-mail notifications and inventory reports are now sent to the specified user.
6. Optional: After the e-mail service successfully starts, the Confirmation panel displays. You can optionally test these settings by clicking the Send Test E-mail button.