You can use the Modify E-Mail User panel in the SAN Volume Controller Console to
change support for e-mail users and local users that you currently
have defined to receive event notifications.
This task assumes that you have already launched the SAN Volume Controller Console.
- Click . The Manage
E-mail Event Notifications panel displays.
Note: If you have not configured e-mail event notifications,
the Create E-mail Event Notification wizard launches; however, if
e-mail event notifications have been previously configured, then the
Manage E-mail Event Notifications panel displays. The wizard also
displays if e-mail service is disabled for any reason, such as there
are no users or servers configured. If the e-mail service has been
disabled, you can bypass the wizard.
- On the Manage E-mail Event Notifications panel, click Manage
E-mail Users. The Manage E-mail Users panel displays. This panel displays two tables with details on support users
and local users that are defined on the cluster.
- Select the user that you want to change from either the
Support User table or the Local User table and select Modify
User from the task list. Click Go.
- If you selected a support user to change, the Modify Support
E-mail User panel displays.
Note: A support
e-mail user is recommended. Changing these settings could cause unexpected
results. Change these settings only if the new values are correct
and another support center is present. If this is the last user that
is specified to receive event notifications, deleting this user disables
event notifications. Event notification can be restarted by adding
another user and restarting the e-mail service. To change the support
user settings, follow these steps:
- Enter a new support user description and e-mail address. A support user is an e-mail address that event notifications
are sent to. Support user addresses are normally used for dedicated
support organizations. If you add a custom support user, you must
ensure that the support center and user address are valid prior to
setting these values.
- Select Send Error Notifications for
the type of event notification that the support user receives.
- Select Enabled to have inventory
reports sent to the specified user.
- Click OK.
- If you select a local user to change, the Modify Local
E-mail User panel displays. Complete the following steps:
- Specify the new user name and e-mail address for the
selected local user.
- Select the any of the following event notification settings
for the selected local user:
- Send Error Notification
- When an event notification with the type error is
received by the specified user, the problem must be fixed immediately.
This notification indicates a serious problem with the SAN Volume Controller cluster.
For example, the event that is being reported could indicate a loss
of redundancy in the system, and it is possible that another failure
could result in loss of access to data. The most typical reason this
type of notification is sent is because of a hardware failure, but
some configuration errors or fabric errors also are included in this
notification type.
- Send Warning Notification
- A warning notification is sent to indicate a problem or unexpected
condition with the SAN Volume Controller.
Always immediately investigate this type of notification to determine
the effect that it might have on your operation and correct if necessary.
A warning notification does not require any replacement parts and
therefore should not require IBM® Support
Center involvement. However, the event being reported might indicate
a condition that could be fatal to your operating environment; such
as, for example, a critical FlashCopy® operation
has failed.
- Send Informational Notification
- For these types of notifications, no action is necessary to resolve
them. This notification indicates an event that was expected has occurred.
For example, a FlashCopy mapping
event has completed successfully.
- Select the appropriate setting for inventory reporting
for the the specified user.
- Click OK.