SAN Volume Controller can
use Call Home e-mail and inventory information e-mail to provide data
and event notifications to you and to the IBM® Support
Center.
Call Home e-mail
Call Home support is initiated
for the following reasons or types of data:
- Event notifications: Data is sent to the specified
e-mail address when events occur. There are three types of events–error,
warning, and information. All these types of events can cause an e-mail
notification to be sent, depending on how e-mail settings are configured.
- Communication tests: You can test for the successful installation
and communication infrastructure.
- Inventory information: A notification is sent to provide the necessary
status and hardware information to IBM service
personnel.
To send data and notifications
to
IBM service
personnel,
use one of the following e-mail addresses:
- For SAN Volume Controller nodes
located in North America, Latin America, South America or the Caribbean
Islands, use callhome1@de.ibm.com
- For SAN Volume Controller nodes
located anywhere else in the world, use callhome0@de.ibm.com
Call
Home e-mail can contain any combination of the following types of
information:
- Contact name
- Contact phone number
- Offshift phone number
- Contact e-mail
- Machine location
- Record type
- Machine type
- Machine serial number
- Error ID
- Error code
- Software version
- FRU part number
- Cluster name
- Node ID
- Error sequence number
- Time stamp
- Object type
- Object ID
- Problem data
Inventory information e-mail
Inventory information e-mail is a type of
Call Home notification. Inventory information can be sent to IBM to
assist IBM service
personnel in
evaluating your SAN Volume Controller system.
Because inventory information is sent using the Call Home e-mail function,
you must meet the Call Home function requirements and enable the Call
Home e-mail function before you can attempt to send inventory information
e-mail. You can adjust the contact information, adjust the frequency
of inventory e-mail, or manually send an inventory e-mail using the SAN Volume Controller Console or
the SAN Volume Controller command-line
interface. Inventory information is automatically reported to IBM when
you activate error reporting.
Inventory
information that is sent to
IBM includes
the following information about the cluster on which the Call Home
function is enabled:
- The output from the svcinfo lscluster command
- The output from the svcinfo lsnodevpd command
(once for each node).
- The output from the svcinfo lslicense command