Cannot access the SAN Volume Controller Console login screen

When you cannot access the SAN Volume Controller Console login screen, but you can access the cluster through PuTTY, a default IP address might be set in the hosts file.

Perform the following actions to access the SAN Volume Controller Console login screen:

  1. From the IBM® System Storage® Productivity Center (SSPC) or master console server, go to Computer management > Manage > Services and applications > Services. To access Computer management, right click on My computer.
  2. Check the status of Tivoli NetView services. Ensure that this service has a status of Stopped and is configured for Manual Startup. If the service was started, the host file on the SSPC or master console server might have a default IP address.
  3. Check the hosts file to ensure that the SSPC or master console IP address has not changed to a default IP address.
  4. Edit the hosts file if it lists a default IP address. The hosts file is located in the Microsoft Windows \system32\drivers\etc directory.
  5. Open a new browser from the SAN Volume Controller Console and try to access the login screen again.
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