Error reporting

Errors detected by the SAN Volume Controller are saved in an error log. As soon as an entry is made in this error log, the error condition is analyzed. If any service activity is required, the user is notified of the error.

Error reporting process

The following methods are used to notify the user and the IBM® Support Center of a new error:

The most serious cluster code is displayed on the front panel of each node in the cluster.
If you enabled simple network management protocol (SNMP), an SNMP trap is sent to an SNMP manager that is configured by the customer.
The SNMP manager might be IBM Director, if it is installed, or another SNMP manager.
If enabled, log messages can be forwarded from a sender to a receiver on an IP network by using the syslog protocol.
If enabled, errors and other event notifications can be forwarded from a sender to a receiver through Call Home e-mail.
If you enabled Call Home, critical faults are reported directly to the IBM Support Center by e-mail.