# The identify LED does not turn on

If you inserted the USB flash drive into a USB port on the canister and the identify LED does not turn on, use these instructions to determine any necessary actions.

## About this task

After the USB flash drive is inserted into the full sized USB port, the identify LED 1 turns on for the canister into which you inserted the USB flash drive. The identify LED eventually turns off and you can continue with initialization of the system. Normally this entire process can take up to 3 minutes. Figure 1 shows the canister identify LED.
Figure 1. Canister identify LED

If the identify LED does not turn on as expected, use the following steps to determine any necessary action:

## Procedure

1. Ensure that the canister is still operating. Look at the status LED (). If the status LED is permanently off, the canister stopped working. Assuming the status LED was in the correct state before you inserted the USB flash drive, contact the support center.

   If the status LED is not flashing, remove the USB flash drive from the canister. The canister did not complete powering up and is not ready to receive the USB flash drive. Powering up the canister can take up to 10 minutes. If the status LED does not flash within 10 minutes, proceed to step 2.

2. The USB port might be faulty. Remove the USB flash drive from the port and fully insert it in the other USB port on the other canister in the enclosure. Wait for 2 minutes for the identify LED to turn on.

   If the identify LED turns on, this USB port worked. Return to the initialization wizard and wait for the identify LED to turn off.

   If a USB port on a canister is faulty, replace the canister. Contact the support center for assistance.

Parent topic: The identify LED does not light or does not turn off