Analyzing normal operation problems

Try the following actions to resolve a problem.

When the storage unit encounters a error that requires action, it illuminates one of the message lights on the expansion enclosure. Also informational messages are issued through the storage unit when special events occur.

If your warranty covers the storage unit or you have a service maintenance agreement, you can respond in the following way:

Contact your authorized service representative.
Describe the error message, error code, or problem that you have observed.

Note: Your warranty agreement or service maintenance agreement might be affected if you perform your own maintenance.

Use the following topical descriptions of the messages generated by or through the storage unit to help you describe the problem to your service representative.

Managing informational messages from the storage unit
Informational messages are issued through the storage unit as special events occur. Your system administrator determines how these messages should be handled.
Managing the storage unit error messages
The storage unit generates error messages when it detects a situation that requires customer action. This section describes the type of information provided so that you can take the necessary steps to resolve the error condition. In most cases you will need to call your IBM service representative. By providing the listed information your IBM service representative will have an idea where to begin to resolve the problem.