Providing PE package and state save information

This section contains information to help you use the DS CLI commands to provide your PE package and state save information to IBM. This information allows IBM to analyze your problem and to assist you directly with maintaining your DS6000™ in an optimal state.

Note: The commands you issue for providing PE package and state save information can only be initiated from the DSCLI client installed locally on the management console connected to the target storage unit.

When you are directed by IBM Support personnel, you can use the DS CLI mkpe, offloadss, sendpe, and sendss commands to collect and to pass detailed information to IBM. You can use the following modes to provide this information to IBM:

FTP
An e-mail with the PE package, statesave file, or both, included as attachments
CD sent by postal mail
A manual method that does not use FTP, e-mail, or a CD sent by postal mail

Perform the following steps to send your pe package and statesave files to IBM support personnel:

Use the DS CLI mkpe and offloadss commands to initially collect and send pe package and state save information to IBM support personnel. See Providing problem determination information using FTP for additional information.
Use the DS CLI sendpe command to send the PE package to IBM Support after the initial FTP transfer failed. See Sending the PE package after the FTP transfer has failed for additional information.
Use the DS CLI sendss command to send the state save information to IBM Support after the initial FTP transfer has failed. See Sending the statesave file after the FTP transfer has failed for additional information.
Use the DS CLI mkpe command to collect and send an SMC only PE package to IBM support personnel. See Providing a management console only PE package
Use the alternative methods (e-mail or CD) to send PE package and state save information to IBM support personnel when there is no way you can use FTP. See Providing problem determination information when FTP is not available for additional information.

Providing problem determination information using FTP
The problem determination information that you collect when you process the mkpe and offloadss commands is forwarded automatically using FTP to IBM support personnel. Because FTP is not a 100% reliable transport protocol, files that are sent by FTP are also saved on the storage management console. These saved files are automatically managed so that they do not accumulate and take up too much disk space on the storage management console.
Providing a management console only PE package
Complete this task to create and send a management console (MC) only PE package to IBM support personnel. An MC only PE package contains the log files and configuration files that are associated only with the management console. It does not contain any files that are associated with the DS6000 nodes.
Sending the PE package after the FTP transfer has failed
Complete this task to send PE package files to IBM support personnel after the initial FTP transfer failed when you used the DS CLI mkpe command.
Sending the statesave file after the FTP transfer has failed
Complete this task to send statesave files to IBM support personnel after the initial FTP transfer has failed when you used the DS CLI offloadss command.
Providing problem determination information when FTP is not available
Complete this task to provide problem determination information to IBM if FTP is not available.