This scenario provides a high-level description of the tasks that
you must perform to configure support options using the command-line interface.
Support options (for example, e-mail alerts and alert traps that are sent
by an SNMP agent) enable IBM support personnel to quickly assist you with
problem determination and, with your consent, remotely perform certain maintenance
procedures.
Note: The Call Home function also has
a modem call home feature. The DS CLI cannot be used to configure this feature.
You must use the DS Storage Manager to configure the modem call home feature.
Before
you begin, you must have the command-line interface prompt, and you must be
connected to a storage unit that is used for open systems host system storage.
This scenario first creates the contact information and then establishes
the SMTP port and IP address where a message is sent in the event of a problem.
After these two tasks are completed, you can activate the Call Home function
and verify that the Call Home function works according to your specifications.
You can also set up your storage unit to receive alert traps.
- Set up the contact information.
The contact information
that you supply is sent to IBM so that an IBM service representative can contact
you. The type of information that you must supply consists of the following
but is not limited to this list:
- Company name
- Company address
- Country
- State or province
- Primary contact phone number
- Primary e-mail address (required if you are using the Call Home
e-mail notification feature).
See Setting up contact information using the DS CLI for details.
- Set up the e-mail notification process.
Using e-mail,
the Call Home function can notify IBM when a problem occurs on your storage
unit. You must specify the SMTP port and IP address where the message is sent
in the event of a problem.
See Setting up Call Home (SMTP) notifications using the DS CLI for details.
- Activate and verify the Call Home function.
After
you provide your contact information and specify the SMTP port and IP address
where the message is sent in the event of a problem, you can activate and
test Call Home.
See Activating the Call Home function using the DS CLI for details.
- Set up the SNMP alert notifications process.
One
of the support options you can configure for your storage unit involves the
notification of Simple Network Management Protocol (SNMP) alert traps. SNMP
notifications are alerts and notifications of thresholds that have been exceeded
and exception events that have occurred.
See Setting up SNMP notifications using the DS CLI for
details.
- Set up the Service information messages (SIM) notification process.
SIMs are generated by a storage unit for S/390 and zSeries hosts.
You can designate the level of erro you want to be notified about and how
often you want to be notified.
See Setting up SIM notifications using the DS CLI for details.