The storage unit generates error messages when it detects a situation
that requires customer action. This section describes the type of information
provided so that you can take the necessary steps to resolve the error condition.
In most cases you will need to call your IBM service representative. By providing
the listed information your IBM service representative will have an idea where
to begin to resolve the problem.
Purpose
The error messages from the storage unit typically
contain the following fields.
- Product manufacturer ID and date
- The ID of the storage unit and the date that it was manufactured.
- Storage unit location
- The installer enters the storage unit location during the initial installation
of the product.
- Product machine type and model number
- Assigned by IBM at time of manufacturing.
- Product serial number
- Assigned by IBM at time of manufacturing.
- Customer voice phone number
- The phone number for customer voice contact.
- LMC level of local storage server
- The level of the licensed machine code (LMC) of your primary storage unit.
- LMC level of remote storage server
- The level of the LMC of your secondary or backup storage unit.
- Report time and date stamp
- The time that this report was generated.
- Problem ID
- The problem ID that is assigned to this problem by the storage unit. The
service provider uses this problem ID to access detailed problem information.
- SRN/SRC
- A detailed error code that the service provider uses.
- Problem status
- The problem status state.
- Description
- A description of the problem.
- Additional message
- Any additional information that is available.
- Reporting resource
- The coded resource name that the service provider uses during the repair
process.
- Failure occurred
- The date and time when the failure first occurred.
- Last occurrence
- The date and time the last occurrence was noted.
- Failure count
- The number of times that this failure occurred.
- Presentation interval
- The time between successive e-mail copies of this problem.
- Remaining presentations
- The number of additional times this e-mail notification will be sent.
- Isolation procedure
- A pointer to a special procedure in the online service information center.
- Failure actions
- Actions that the service provider can take.
- Probable cause
- Information for the service provider.
- Failure cause
- Information for the service provider.
The following fields are the most useful to you in identifying
DDM failures:
- Description
- Reporting resource
- Last occurrence