Providing problem determination information when FTP is not available

Complete this task to provide problem determination information to IBM if FTP is not available.

There might be times when you must provide problem determination information to IBM support personnel but your FTP connection is not available. You can still make use of the mkpe and offloadss commands to collect the information, but you must include the -noftp parameter. You can send the collected information to IBM support using e-mail or sending a CD that contains the information.

You must ensure that you are logged into the DS CLI application in interactive mode.

The mkpe command collects the PE package data and presents the information in a summary format. The offloadss command collects the statesave data, which contains additional detailed information. Generally, when IBM support personnel request the PE package, they also request that you provide the statesave information, as well. There are occasions however, when only the PE package is needed for analysis.

Perform the following steps to provide the requested information to IBM support:

Note: Obtain the address information from IBM Support where you can send your e-mail or CD.

Issue the mkpe command from the dscli prompt as follows: dscli>mkpe -noftp IBM.1750-75FA120. The PE package information is collected on the management console subdirectory %MR1750_SM_HOME%\send2IBM.
Create and send an e-mail with your attached PE package file, to the address IBM Support has directed that your file be sent. Or, send your CD by mail to the address that IBM Support has given you.
Note: The size of the attachment might exceed the limits that you have set for your e-mail attachments. It is suggested that the e-mail attachments be put into individual e-mails to preclude exceeding your limits. If there is still a problem, you might consider copying the files onto a CD and then mailing the CD to the address that IBM Support has given you.
Issue the offloadss command from the dscli prompt as follows: dscli>offloadss -noftp IBM.1750-75FA120. The statesave files are collected on the management console subdirectory %MR1750_SM_HOME%\send2IBM.
Create and send an e-mail with your attached statesave file to the address that IBM Support has directed that your file be sent. Or, send your CD by mail to the address that IBM Support has given you.
Wait for confirmation from IBM Support that they have received your e-mail and copy your statesave files and PE package files to a backup directory.
Note: When your problem has been resolved, you can delete the backup copy of your files.
Delete the PE package files from your backup directory.
Delete the statesave files from your backup directory.