Activating remote support (real-time only)

Complete this task to initiate a virtual private network (VPN) remote support connection through your local area network or through a dial-up modem.

This task enables you to connect to IBM for support. The modem always initiates the VPN connection if there are phone numbers that are configured on the Configure modem remote support page. If you want to initiate a VPN connection through your local area network, you must unconfigure the modem phone numbers.

Note: Prior to starting the VPN session, notify the support organization that a VPN connection will time out after a period of time with no activity.

Perform the following steps to active remote support:

In the navigation, select Real-time Manager > Manage Hardware > Storage units. Select the appropriate storage unit from the table. From the Select Action list, select Activate remote support and then click Go. The Activate remote support page is displayed.
Click Connect. The connection to IBM support is established. An IBMVPN connection icon is displayed in the system tray of the management console. When you are finished using the VPN connection, right-click on the system tray icon and select Disconnect to close the connection.
Note: If the IBMVPN connection icon is not in the system tray of the management console, contact IBM support.