Complete this task to configure your Call Home (SMTP or modem), SNMP, and zSeries Service Information Message (SIM)
notifications.
You must define your customer contact information before configuring
notifications, or you will be unable to set up the SMTP server.
The Call Home feature allows the transmission of operational
and error-related data to IBM. It provides the ability for the storage unit
to alert IBM support to machine conditions. The SNMP feature generates alert
messages and sends them to your designated location.
Important: When
you configure the Call Home feature, you must provide complete, accurate,
up-to-date contact information, including the correct telephone number. Incomplete
or incorrect contact information can cause a delay in the IBM response to
a Call Home event. If your contact information changes after you initially
configure Call Home (for example, if you move the DS6000™ to
a new location) be sure to update your customer contact information.
Notes: - The management console does not process SNMP messages. You are responsible
for installing additional SNMP alert software to process these messages.
- You must enable your SMTP server to relay SMTP messages from your DS6000.
To define Call Home (SMTP or
modem), SNMP, and zSeries SIM (service information message) notifications
for a storage unit, perform the following steps:
- In the navigation, select .
- From the Select Action menu, select Configure
notifications, and then click Go.
The Configure notifications — Define Call Home page is displayed.
- Ensure that Enable Call Home is selected
to activate the Call Home function. (This is checked by default.) You can also optionally check the Enable
Modem Call Home box if you want to send Call Home notifications
through your modem connection. You must have a modem installed and configured
if you want to use this function. If both the Enable Call Home and Enable
Modem Call Home boxes are selected, Call Home notifications are
first sent through the modem connection and then through the SMTP connection
if the modem connection is unsuccessful.
- Complete the following SMTP information:
- Enter the SMTP server host name (for example, server.company.com).
- Enter the SMTP IP address (for example, 123.456.7.89). This must be an IP address that the storage unit can reach.
- Enter the SMTP server port (for example, 25). It
is recommended that this port not be changed from the default port (25). Changing
the port number can cause the Call Home feature to not work.
- Click Apply.
- Click Test Call Home connection to send
a connection test and generate a problem log entry. A confirmation message
is displayed. Click Ok.
- Click the SNMP tab. The Define SNMP connection
page is displayed.
- Select Enable SNMP notification to define the SNMP connection properties
for the selected storage units.
- Specify either an IP address, a Host name, or both under SNMP trap
destination.
- Specify an SNMP community name of up to 32 characters. This field
is used to authenticate requests. 'public' is selected by default.
- (Optional) Specify an SNMP system contact name of up to 32 characters.
- Enter a destination port.
- Click Apply.
- Click the zSeries tab. The Define
SIMs for zSeries page is displayed.
- (Optional) Select a SIM severity level in the Severity reporting
level for DASD Service Information Messages (SIMs) field.
- Acute: An irrecoverable error with possible
loss of data. Use this severity level only for DASD SIMs.
- Serious: An irrecoverable error or a data check
with loss of access to data.
- Moderate: A system path is not operational
and performance might be degraded. This severity level does not apply to media
SIMs.
- Service: A recoverable error, equipment checks,
or data checks. You can defer repair.
- None: No messages will be sent.
- (Optional) Select the Maximum number of additional times a DASD
Service Information Message is to be sent [0-5].
- (Optional) Select a Media Service Information severity level in
the Severity reporting level for Media Service Information Messages field.
- (Optional) Select the Maximum number of additional times a Media
Service Information Message is to be sent [0-5].
- (Optional) Select a Service Information severity level in the Severity
reporting level for a storage unit Service Information Messages field.
- (Optional) Select the Maximum number of additional times a storage
unit Service Information Message is to be sent [0-5].
- Click Ok.