Contacting IBM

Complete this task to contact IBM or view the IBM Support Web site.

You must have an Internet connection to contact IBM Support.

If you are contacting IBM Support for problem determination and resolution, you must also collect any information that can assist the support contact in diagnosing the issue. Such information can include, but is not limited to:

Problem description
Machine serial numbers
Physical configuration information
Logical configuration information
Level of code that is installed on the system
Attached host types, host code levels, and world wide node names
Any applicable error messages

In the navigation, select Real-time manager > Monitor System > Contact IBM.
Click the Contact IBM link on the page to open a new browser window for the IBM Support Web site.
If you have not visited this site before, you must select your appropriate country from the drop down menu. If you have completed this step during a previous visit to the site, you do not have to select your country. The page opens automatically.