Collect new problem determination files (real-time only)

Use this page to collect new problem determination (PD) data files from the storage unit, document a brief description of the problem, and create a copy, which will later be sent to IBM Technical Support.

Introduction

From this page, you can collect traces and dumps of problem determination data files from the DS6000™ and copy them to the management console. You must also provide a description of the problem for future reference. This information is saved and can be edited in the Manage/Send Existing PD Files page.

Use the Refresh button to obtain current information.

Menu path

Real-time manager > Manage hardware > Storage units > Select a storage unit > Select Action: Copy and Send Problem Determination Data > Go

Real-time manager > Monitor system > Problem Determination Data

Fields

Select a Data type

Choose at least one of the following data types.

Storage Unit: The storage unit that you want to collect new problem determination data files from.
Customer name: Customer contact information. Required only when no storage unit is selected.
Select a data type: Choose from the following data types.
Storage manager console logs: These logs are obtained from the storage manager, and are available even when the storage unit is not available. These logs are useful in understanding communication issues between the storage manager console and the storage units.
Storage unit traces: An accumulation of the actions that have been taken on the storage controllers over a given period of time. When collecting new data, trace files (PE packages) are copied from the DS6000 to the DS Storage Manager server and placed in the default directory. Traces are usually collected after problem messages appear that instruct the user to do so.
Storage unit dumps: Also known as statesaves. A dump of the memory of the storage controller at a given point in time. When collecting new data, dump files are copied from the DS6000 to the DS Storage Manager server and placed in the default directory. This option is primarily used if you are instructed to collect dump files by IBM technical support.

Problem description

An explanation of the problem. Provide a description before you click the Copy button. If you do not provide a description, a message appears instructing you to enter a description before you click the Copy button again. You can edit this information later.

Collect button

Begins the collection operation.