This section lists the high-level steps that you must complete
in order to enable the remote support, Call Home (SMTP) and SNMP alert options
for your IBM® System Storage™ DS6000™ series.
You must install the IBM System
Storage™ DS Storage Manager before
you can complete these steps. Also, ensure that you meet the VPN connection
requirements for remote support.
Each of these steps contains a link to the topic that contains the
substeps for each individual task. Follow the link to complete the task and
return to this topic to find the link for the next task.
- Register for My Support. See Registering for the My Support function for
additional steps.
- Install the modem on the management
console. The modem is required for remote support. You previously installed
the modem during hardware installation. If necessary, see Installing a modem on the management console for
instructions to install the modem on the management console.
- Set up the Call Home connection. You initially configured
your Call Home connection information during the setup procedures that you
completed after installing the DS Storage Manager.
You can verify, and if necessary, change your Call Home settings by following
the steps in Setting up Call Home, SNMP, and SIM notifications (real-time only). If you want the modem to be used, check the Enable Modem Call
Home box on the Configure notifications — Call Home page.
- Set up your SNMP alerts. You initially configured your
SNMP alerts during the setup procedures that you completed after installing
the DS Storage Manager.
You can verify, and if necessary, change your SNMP settings by following the
steps in Setting up Call Home, SNMP, and SIM notifications (real-time only).
If you are
using the DS CLI,
you can configure and verify your SNMP settings by following the steps in Setting up SNMP notifications using the DS CLI.
- Set up your zSeries service information messages (SIMs). You initially configured your SIMs during the setup procedures that
you completed after you installed the DS Storage Manager.
You can verify, and if necessary, change your SIM settings by following the
steps in Setting up Call Home, SNMP, and SIM notifications (real-time only).
If you are
using the DS CLI,
you can configure your SIM settings by following the steps in Setting up SIM notifications using the DS CLI.
- Set up the remote support function. You initially configured
your contact information during the setup procedures that you completed after
you installed the DS Storage Manager.
You can verify, and if necessary change your contact information by following
the steps in Defining customer contacts (real-time only).
If you
are using the DS CLI,
you can configure and verify your contact information by following the steps
in Setting up contact information using the DS CLI.
- Initiate a remote support connection. You can initiate
a remote support connection through your local area network or through the
modem by following the instructions in Activating remote support (real-time only).
The modem is always used to initiate a VPN connection if there are phone numbers
that are configured on the Configure modem remote support page. If you want
to initiate a VPN connection through your local area network, you must unconfigure
the modem phone numbers. Follow the steps in Unconfiguring modem phone numbers (real-time only) to
enable a local area network VPN connection.