Complete this task to install the modem on the management console.
You must have prepared a dedicated analog telephone line before you
install the modem.
You
must use this modem or a network VPN connection during remote support situations. A
modem must be installed on the management console to enable the Call Home
feature. You
can use the modem to initiate a virtual private network (VPN) connection to
IBM during remote support situations. However, if one or more phone numbers
are stored on this page, remote support connections cannot initiate a VPN
connection over the Internet. You must delete all phone numbers on this page
before you can initiate an Internet VPN connection.
To install the modem
on the management console, perform the following steps:
- Remove the modem and accompanying cables from the package. Save the CD and any documentation that came with the modem for future
use.
- Perform the following steps to connect the power cable from the
modem to the power outlet in the wall:
- Connect the power cable to the power adapter.
- Connect the power adapter to the modem.
- Connect the ac power cable to the wall power outlet.
- Connect the analog telephone line into the port on the modem that
is labeled, "line".
- Plug the other end of the analog telephone line into the appropriate
telephone outlet.
- Connect the modem to the management console. You
can connect the modem to the management console in one of two ways:
- Ensure that the management console is turned on.
- Use the front power switch to turn on the modem.
- Perform the following steps to install the modem on the management
console:
- Open the Phone and Modem Options settings for your operating
system. In Windows® 2000, Windows 2003,
and Windows XP,
click .
- In the Dialing Rules tab, either click New to
create a new dialing location, or click Edit to modify
a previously selected dialing location.
- Move through the General, Area Codes, and Calling Card tabs
and enter the required dialing information for your location, and then click OK.
- Select the Modems tab.
- Select Add.
- In the Install New Modem panel, ensure that the Don't
detect my modem; I will select it from a list box is checked,
and then click Next.
- Click the Have Disk... button.
- Insert the CD that came with the modem into the CD-ROM drive
on your management console. On the Install From Disk panel, navigate to the
CD-ROM directory, and then click OK.
- Select MultiTech MT5600BA V9 from the Models list, and
then click Next.
- Select the communications port where you installed
the modem, and then click Next. If a hardware error
indicates that compatibility testing did not pass, click Yes to
continue.
- When a message appears that confirms that the installation is
successful, click Finish.
- Click OK to close the Phone and Modems
Options window.
- Configure modem phone numbers.
- In the navigation, under Real-time manager, select Manage
hardware and then select Storage complexes.
Select Configure Modem Remote Support in the Select
Actions list and click Go.
- Select the appropriate country. If applicable, select the appropriate
state. A list of appropriate phone numbers is displayed.
- Select the phone number that you want to use.
- If necessary, specify the prefix that the modem must dial to
reach an external phone line.
- Click the Populate button next to an
empty Phone# field. This places the phone number that you selected
into the empty field.
- If necessary, manually modify the phone number to work with
dialing protocol for your location.
- Click the Test button next to the phone
number. This creates a modem connection.
- Verify that the connection was created successfully. You
can use the Test connection status field to view the current state of the
connection.
- Click the Cancel test button to end the
test connection before the test is completed.
- Select another phone number from the available list and use
the Populate button to add additional phone numbers.
- Click OK to store the modem phone numbers.
Click Cancel to exit the page without saving any changes.