There are a number of resources that are available to you if problems
occur with your storage unit.
Problem management
You can manage fault and error notifications through any of the following
methods:
- SNMP: This function enables external messaging when events occur on your
storage unit.
- Light path remind function: The light path remind function allows you
to set a light path reminder for resources that must be replaced.
- Call home support: You can enable the DS Storage Manager to send operational
and problem data to IBM.
Problem determination
You can find the causes of problems through any of the following methods:
- Problem log: Navigate to the Logs page in the DS Storage Manager to review
informational and error log entries.
- Light path: You can follow the light path LED indicators to locate resources
that must be replaced.
- Informational and error messages: These messages provide additional information
and actions that you can take to resolve problems or other events.
Problem analysis
You can analyze problems through any of the following methods:
- Problem log: Navigate to the Logs page in the DS Storage Manager to review
informational and error log entries.
- Service effects: You can view a list of potential effects of a service
action for each storage unit resource in either the Logs or status properties
pages of the DS Storage Manager.
- Light path: You can follow the light path LED indicators to locate resources
that must be replaced.
- Remote support: You can allow IBM support personnel to remotely access
your storage unit to analyze and resolve problems.