Remote support and Call Home connection requirements

You must meet these requirements if you will use remote support or the Call Home feature.

You must provide an outside connection, such as one of the following:
  • A virtual private network (VPN) connection over your local area network or over a dial-up connection through a modem that is connected to the management console. If you initiate a VPN connection over a modem, you must have an analog phone line that is available for the modem to connect to.
  • An Internet connection through your firewall that allows IBM to connect to your storage management system.
Related tasks
Enabling support options
Related reference
Feature codes for a modem
Library | Support | Terms of use | Feedback
© Copyright IBM Corporation 2004, 2007. All Rights Reserved.